Summary
Overview
Work History
Education
Skills
Timeline

Alaine Johnson

Saint Charles,MO

Summary

  • Proven Office Manager with a track record of enhancing operational efficiency at Tri-county Sleep Medicine by streamlining document management and customer service processes. Skilled in office administration and organizational skills, successfully increased customer satisfaction and reduced overhead costs. Demonstrates strong multi-tasking ability and clear communication, contributing to a productive and compliant workplace environment. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Office Manager

Tri-county Sleep Medicine
02.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Office Manager

Stl Power Wash
04.2016 - 03.2022
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Antique Dealer

Fox and Hound
07.2015 - 12.2016
  • Assisted clients in the process of restoration or conservation of their antique items by coordinating with skilled artisans and conservators.
  • Provided educational seminars on topics related to antiques collecting for local groups interested in learning more about the field.
  • Established long-term relationships with clients by offering exceptional customer service and ongoing support for their antique needs.
  • Managed inventory efficiently, maintaining an organized and visually appealing showroom that attracted customers.
  • Delivered exceptional service to customers and potential customers.
  • Evaluated potential acquisitions thoroughly, conducting detailed research on provenance and market value before purchasing items for resale.
  • Ensured proper storage conditions for fragile or delicate items to prevent damage or depreciation of value over time.
  • Increased customer satisfaction by providing personalized consultations and expert knowledge on antique items.
  • Generated sales leads through networking at industry events, conferences, and social media platforms.
  • Stayed current on trends in the antique market, attending conferences and workshops to continually improve knowledge and skills as a dealer.
  • Maintained accurate records of all transactions, ensuring compliance with relevant laws governing the sale of antiques.
  • Developed a strong reputation within the antique community as a trustworthy dealer of authentic pieces.
  • Collaborated with fellow dealers to share knowledge, resources, and referrals to better serve clientele collectively.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Improved overall business profitability by identifying new markets for selling niche antique pieces effectively.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Dental Assistant

Advanced Dental Arts
01.2008 - 07.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Scheduled and confirmed patient appointments.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Exposed, developed and mounted dental x-rays.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Dental Assistant

Kennerly Dental Group
08.2006 - 01.2008
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Exposed, developed and mounted dental x-rays.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Dental Assistant

Dentistry for Children
08.2002 - 08.2006
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
  • Facilitated patient education on oral hygiene practices, contributing to improved dental health.
  • Supported dental procedures, ensuring efficient operation and patient satisfaction.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Conducted inventory management to maintain essential supplies, avoiding procedural delays.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Exposed, developed and mounted dental x-rays.
  • Designed dental report card to explain patient dental health status and treatment plans.

Initial Action Team IAT

Metlife Auto & Home
03.2001 - 05.2003
  • Applied understanding of [Type] policies to support mission requirements.
  • Enhanced project efficiency by developing and implementing detailed action plans with clear objectives and timelines.
  • Coordinated with key stakeholders on action details.
  • Served as point of contact between departments, effectively communicating pertinent information while maintaining confidentiality where required.

Education

Associate of Arts - Dental Assisting

Ozarks Technical Community College, Springfield, MO
05.2001

Skills

    Customer Service

    Office Management

    Organizational Skills

    Office Administration

    Excellent multi-tasking ability

    Data Entry

    Customer Relations

    Clear oral/written communication

    Scheduling and calendar management

    Administrative Support

    Document Management

    Scheduling Coordination

    Scheduling

    Mail handling

    Supply Management

Timeline

Office Manager - Tri-county Sleep Medicine
02.2022 - Current
Office Manager - Stl Power Wash
04.2016 - 03.2022
Antique Dealer - Fox and Hound
07.2015 - 12.2016
Dental Assistant - Advanced Dental Arts
01.2008 - 07.2014
Dental Assistant - Kennerly Dental Group
08.2006 - 01.2008
Dental Assistant - Dentistry for Children
08.2002 - 08.2006
Initial Action Team IAT - Metlife Auto & Home
03.2001 - 05.2003
Ozarks Technical Community College - Associate of Arts, Dental Assisting

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Alaine Johnson