Alainna Roundtree
Baton Rouge,LA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body works
01.2022 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to inform customer inquiries.
- Organized merchandise displays to optimize visual appeal and drive sales.
- Processed transactions accurately while ensuring a smooth checkout experience.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on company policies, procedures, and product knowledge for consistency.
- Monitored inventory levels, identifying restocking needs to maintain product availability.
Barista
PJ’s Coffee
01.2022 - 01.2023
- Delivered exceptional customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness of workstations and dining areas to ensure compliance with health standards.
- Collaborated with team members to streamline service during peak hours, enhancing workflow efficiency.
- Assisted in training new baristas on beverage preparation techniques and customer engagement practices.
- Managed inventory levels for coffee supplies and ingredients, minimizing waste through effective stock rotation.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates within the café environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Rue de La Course
01.2021 - 01.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
BBA - Business Management
University of New Orleans
12-2025
Skills
- Teamwork and collaboration
- Excellent people skills
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Tableau
- MS Word, PowerPoint, Excel
Languages
Arabic
Native or Bilingual
How I Work
I can be very detail oriented, yet still do not get distracted. Prioritizing what is important comes very naturally to me. My strong work ethic helps me work through any challenge and do so with the utmost integrity in my work; I want anything my name is attached to have integrity.
Timeline
Sales Associate
Bath & Body works
01.2022 - Current
Barista
PJ’s Coffee
01.2022 - 01.2023
Barista
Rue de La Course
01.2021 - 01.2022
BBA - Business Management
University of New Orleans
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