Alaisa Carter
Jacksonville,FL
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Jacksonville, FL
06.2023 - Current
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Greeted guests in a friendly and welcoming manner.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Brewed coffee and distributed to guests.
- Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
Retail Sales Associate Cashier
Winne Dixie
Jacksonville, FL
08.2022 - 08.2023
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Helped other team members as needed during peak business times.
- Verified that all prices were accurate before ringing up purchases.
- Promoted loyalty programs to increase customer retention.
Food Service Worker
Red Lobster
Jacksonville , FL
06.2022 - 08.2022
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Housekeeper
Ritz-Carlton
Fernandina Beach, Florida
10.2021 - 06.2022
- Worked well in a team setting, providing support and guidance.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Proven ability to learn quickly and adapt to new situations.
- Oversaw discipline, safety and good housekeeping systems.
- Applied exceptional housekeeping skills to keep lobby areas tidy and clean.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Managed processes, equipment, employees, safety and housekeeping of area, meeting production quality and quantity standards on shift.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
- Worked with housekeeping team to resolve issues or questions.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Assisted with routine housekeeping tasks, meal preparation, dressing personal hygiene.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
High School Diploma -
05-2018
Skills
- Team Collaboration
- Customer Support
- Complex Problem-Solving
- Problem Resolution
- Customer Service
Timeline
Customer Service Associate - Wawa
06.2023 - Current
Retail Sales Associate Cashier - Winne Dixie
08.2022 - 08.2023
Food Service Worker - Red Lobster
06.2022 - 08.2022
Housekeeper - Ritz-Carlton
10.2021 - 06.2022
Mandarin High School - High School Diploma,