Alaizsa Parker
Tampa
Summary
Dynamic Fraud Analyst with proven expertise at Bank of America in analyzing data to uncover fraud patterns and minimize financial losses. Skilled in effective verbal communication and analytical problem-solving, I enhanced customer satisfaction by resolving inquiries promptly and developing strategic prevention measures. Committed to delivering exceptional service and fostering trust.
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Bank of America
02.2020 - 04.2025
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.
- Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
Customer Service
Charlotte Russe
09.2017 - 02.2020
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
Education
High School Diploma -
Blake High School
Tampa, FL03-2016
Skills
- Effective verbal communication
- Upselling techniques expertise
- Analytical problem-solving
- Effective time management
- Clear written communication
- Attentive listening ability
Languages
English
Full Professional
Timeline
Fraud Analyst
Bank of America
02.2020 - 04.2025
Customer Service
Charlotte Russe
09.2017 - 02.2020
High School Diploma -
Blake High School
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