Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alajae Harris

beaumont,Texas

Summary

*Experienced with providing technical consultancy to optimize business processes and enhance system performance. Utilizes strong analytical skills to identify and resolve technical issues effectively. Knowledge of implementing innovative solutions that align with client needs and industry standards.

*Professional account resolution expert with proven track record in managing and resolving complex financial disputes. Strong focus on team collaboration and delivering consistent results, adaptable to changing demands. Skilled in conflict resolution, customer service, and financial analysis. Reliable and goal-oriented with commitment to maintaining high standards.

*As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

*Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

*Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

*Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Consultant

Cable ONE
11.2024 - Current
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
  • Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
  • Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
  • Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.

Case Manger

Cinch
08.2023 - 11.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Account Resolution Specialist

Credit Acceptance
08.2022 - 08.2023
  • Managed a portfolio of high-value accounts, ensuring prompt collection of outstanding balances.
  • Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
  • Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
  • Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
  • Completed in-depth research to investigate claims and resolve problems.
  • Assessed individual situations and developed effective and appropriate resolutions.

Collections Representative

TRA
03.2022 - 08.2022
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.

Collections Specialist

Conn's Home Plus
11.2018 - 02.2022
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.

Education

High school diploma -

Central medical magnet high school
Beaumont, TX
06.2017

Skills

  • Cashiering
  • Food Service
  • Food Preparation
  • Cash Handling
  • Barista Experience
  • Cleaning Experience
  • Host/Hostess
  • Serving Experience
  • Cooking
  • Kitchen Experience
  • Merchandising
  • Retail Sales
  • Assistant Manager Experience
  • Sales
  • Data Entry
  • Customer Service
  • Typing
  • Shift Management
  • Home Care
  • Microsoft Word
  • Guest Services
  • Time Management
  • Computer Skills
  • Packaging
  • Cold Calling
  • Microsoft Office
  • English
  • Data entry
  • Computer skills
  • Live chat
  • Customer service
  • Google Docs
  • Cold calling
  • Help desk
  • Zendesk
  • Windows
  • Mobile devices
  • Negotiation
  • Budgeting
  • Conflict management
  • Leadership
  • VPN
  • Shift management
  • Databases
  • Order fulfillment
  • Telecommunication
  • Call center
  • Phone etiquette
  • Communication skills
  • Supervising experience
  • Guest services
  • SharePoint
  • Hospitality
  • Analysis skills
  • Customer support
  • Training & development
  • Financial services
  • Software troubleshooting
  • Microsoft Excel
  • Scripting
  • CRM software
  • Mac OS
  • HVAC

Certification

Driver's License

Languages

English
Full Professional

Timeline

Technical Consultant

Cable ONE
11.2024 - Current

Case Manger

Cinch
08.2023 - 11.2024

Account Resolution Specialist

Credit Acceptance
08.2022 - 08.2023

Collections Representative

TRA
03.2022 - 08.2022

Collections Specialist

Conn's Home Plus
11.2018 - 02.2022

High school diploma -

Central medical magnet high school