Alajos Fiel

Complete oversight, management and leadership of all aspects of resort operations including but not limited to mountain operations, parking, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, and resort safety. Matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.

Responsible for the overall quality of the guest and employee experience. Oversight of Ski and Ride School, Retail and Rental operations, Building and facility maintenance, as well as Product Sales and Services. Specific focuses included: leadership management and development of teams; safety culture and record; budget responsibilities included revenue and expense oversight and forecasting; capital project coordination; communication and interaction with guests and safety performance. As a member of the Mad River’s Senior Leadership Team, I assisted in the development, communication and implementation of Resort goals and initiatives.

Responsible for oversight, management, and leadership of all aspects of base operations, including but not limited to Parking, Public Safety, Building Maintenance, Ticket/Pass Offices, Retail and Rental operations, and other resort support departments such as uniforms and resort signage. I provided seamless guest experiences from arrival through departure and served as a key liaison between the resort, enterprise, and community. As a senior leader, I guided the talent development, team performance, business results, and strategic direction for all Base Area lines of business. I was also an active participation and leader on local community boards, strengthening relationships and aligning resort priorities with community interests.

Oversaw Rental store operations and performance, while maintaining up to date knowledge of products and trends to forecast future performance and store needs. Monitor inventory to ensure compliance for all Health and Safety requirements. Maintained administrative responsibilities including staffing, budget, paperwork, and reporting. Reviewed and documented employee performance and behavior to provide meaningful feedback and direction, as well as providing recognition or correction action if necessary. Partnered with leadership to gather feedback and input on performance, training, and continuous improvement opportunities. Ensured excellent customer service through timely response to customer questions, suggestions, complaints, and guest volume.

As Terrain Park Manager at Mad River Mountain I was responsible for developing and executing on all elements of terrain park operations, including snowmaking, grooming, and park builds. I worked closely with senior leadership to develop overall terrain park strategy and was responsible for the day-to-day operations of the terrain park department.

As Terrain Park Manager at Big Boulder PARK I was responsible for developing and executing on all elements of terrain park operations, including hiring, training, scheduling, and special event coordination. I worked closely with senior leadership to develop overall terrain park strategy and was responsible for the day-to-day operations of the terrain park department.