Alam Martinez
Bronx,NY
Summary
My name is Alam Martinez and I am fluent in both English and Spanish. Throughout my search for a career I have picked up skills such as customer service and labor intuitive work alongside many other abilities which can be implemented into any form of work. I am a very dedicated and motivated individual with a drive to be great while also making peoples lives a little easier by the day.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FedEx Delivery Driver
FedEx
Yonkers, NY
01.2024 - Current
- Operated delivery vehicle efficiently, ensuring timely arrivals at various locations.
- Managed routing and navigation to optimize delivery schedules and reduce delays.
- Loaded and unloaded packages safely, maintaining adherence to safety protocols.
- Communicated effectively with customers to provide updates on delivery status.
- Conducted vehicle inspections regularly to ensure compliance with safety standards.
- Assisted in training new drivers on company policies and delivery procedures.
- Maintained accurate records of deliveries, enhancing accountability and traceability.
- Collaborated with warehouse staff to streamline package handling processes for improved efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Non CDL Truck Driver
Mensch Mill & Lumber
Bronx, NY
08.2022 - 02.2023
- My job at Mensch Mill & Lumber was to quickly and efficiently load up my truck with construction material and deliver it to job sites all around New York City. With this position I gained experience driving different sized box trucks, hi-lo experience and hydraulic lift experience. Not only did I excel in the labor side of my drivers position but also shined in regards to customer satisfaction. This position taught me true customer service with face to face interaction and problem solving.
Sales Associate
Dollar General
Bronx, NY
01.2021 - 08.2022
- While working at dollar general I was first assigned to the cash register and throughout time I was moved on to assistant manager/ security. My goal at dollar general was customer satisfaction and I did a great job at connecting with customers and building connections with customers. My greatest accomplishment in my opinion is gaining the trust from our customers in the sense that they felt comfortable knowing I would be able to help them with what they needed.
Sales Associate
170th Auto Parts
Bronx, NY
01.2017 - 01.2019
- While working at 170th auto parts I was assigned to work on the register, while it may sound as if I mostly made transactions the job was much more than that. On a day to day basis I would help customers solve issues with their vehicles as in find the appropriate parts to preform maintenance on their vehicles and also set appointments for returning customers. While speaking with customers I would use a software the company used to locate auto parts by part number and availability, Inorder to quickly and efficiently resolve the customers issue. This job helped me become comfortable with speaking with all kinds of people and gain good friendships with my customers. Furthermore I learned a valuable skill which is operating software on computers and also navigating through the computers system.
Education
High school diploma - undefined
Bronx Aerospace High School
Hill, NH04.2020
Skills
- Manual transmission
- Driving
- Forklift
- Commercial driving
- Delivery driver experience
- Route driving
- Heavy equipment operation
- Automotive repair
- Customer service (4 years)
Certification
Driver's License
Languages
Spanish - Fluent
English - Fluent
Timeline
FedEx Delivery Driver
FedEx
01.2024 - Current
Non CDL Truck Driver
Mensch Mill & Lumber
08.2022 - 02.2023
Sales Associate
Dollar General
01.2021 - 08.2022
Sales Associate
170th Auto Parts
01.2017 - 01.2019
High school diploma - undefined
Bronx Aerospace High School