Alamin Assad

• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including geriatric, and challenging cases.
• Improved patient comfort by efficiently drawing blood samples using various techniques focused on empathy.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
• Contributed to a reduction in wait times by ensuring phlebotomy carts were stocked and ready, quickly assessing donor needs and efficiently completing blood draw procedures.
• Identified veins suitable for venipuncture, minimizing discomfort for patients and maximizing effective use of company time and resources.
• Protected patients and fellow employees by following PPE, infection control, sharps disposal, and biohazardous waste disposal procedures.
• Provided support to laboratory personnel by processing, storing, and organizing plasma samples.
• Provided support to senior staff and peers on donor floor with fast, efficient judgement calls to encourage steady workflow.
• Communicated and collaborated with senior staff and peers to further develop and grow my skill set.
• Verified patients' identification and health for proper sample collection.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.
• Encouraged peer teamwork through effective, professional communication to ensure donor and company needs are met.

• Checked prices for customers and processed items sold by scanning bar-codes
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Motivate and work with team members to promote a productive environment
• Perform tasks within a specific allotted time
• Close store, cleaning and restocking for the next day
• Checking register money for accuracy
• Maintaining my own book sections ensuring positive sales and attractive variety
• Engage with all customers, ensuring a positive experience based on the values of being a "travelers best friend"

Our team was tasked with creating more warm leads for the sales team. Initially, we had a quota of 100 calls a day and 3-4 appointments per day. We started without a functional script and no training past our existing skills. The quota was later adjusted to 30-40 appointments a month to be considered more realistic. I produced an average of 50-60 confirmed appointments per month from cold calls by writing professional business emails and setting multiple appointments a day. By representing our brand to the upmost I was able to consistently produce satisfying results for my team and company, consistently placing me in the top producers of the SDR team.

After the team was dissolved, I was one of only 3 members retained for excellent performance. I was trained to quickly reach out and serve the clients of our service customers. Using a great attitude, customer focused language, and critical thinking I responded to and filtered online inquiries to produce qualified Real Estate leads to our clients. I was recognized by several superiors for my drive and goal oriented attitude. I focused on supporting the team and making sure we had adequate coverage while also meeting my own performance goals.

I was later promoted to Marketing Appointments Coordinator, "MAC". I was charged with filtering out all incoming market traffic to our website, insuring they were qualified potential clients in order to save company time and maximize the sales team potential. I also caught all visitors who showed promise and got them to the sales team. I was applauded for my performance by the VP of Marketing and the sales team executives. The company later changed its method of operation due to over-spending resulting in a mass lay-off of nearly 30% of our staff including myself.

• I was part of the company's first b2b outreach program. We were rewarded for successfully contacting stores nationwide and creating interest in our products. We would then transfer these leads to sales rep for business. I was top SDR 3 of my 4 months employed. I was able to also close a few deals myself however closing business was not our purpose and discouraged.

At Climber.com I was tasked with converting cold calls into memberships for their job assistance services. I maintained a high rate of conversions at 3-4 a day doubling daily quotas. I was promoted to resume sales within my first 6 months where I eventually took the top performance spot in the company for the remainder of my employment.

• Management of a supplement store that also included a smoothie bar and gym which I ran
• Open and Close facility on time, 6 days a week
• perform inventory reports and daily progress reports on store well-being
• Drive sales by creating new customer from street traffic and customer referrals
• Think of new and creative ways to advertise and promote the store culture
• Drive personal training sales -Train the personal training clients
• Create smoothies to order for clients
• up sale up sale up sale
• Personal assistant to owner fielding calls and appointments
• contacted businesses to restock third-party products
• Drive store service memberships such as ionized water and monthly fat-burner packages
• Promote supplement packages through solutions-based sales
• Executed 40+ daily warm calls to top level executives to maintain client relations and satisfaction
• Surpass daily, weekly, and annual sales targets (fully surpassed the previous store manager annual sales by 11% and increased new customers by 70%)