Alamir Alameldin
Las Vegas,NV
Summary
Information Systems Manager with over 25 years of professional experience in Information Technology, hands-on experience in designing, implementing, and managing IT systems, projects, and solutions for both private and public sectors. I hold multiple professional certifications, including Certified Information Security Manager (CISM), Microsoft Certified Technology Specialist, Cisco Certified Network Administrator, and Microsoft Certified Azure Administrator, demonstrating my technical expertise, and commitment to continuous learning and development. I have extensive experience in Information Security, Information Technology Audits, Risk Assessment, IT Projects and Portfolio Management, Hospitality Management Systems, Financial Accounting, Assets, and Procurement Systems. My core competencies include infrastructure design, capacity planning, IT project management, IT budgeting, compliance, information and data governance, business transformation, and fostering innovation. Striving to provide motivational support, empower others, manage changes, develop others, and manage performance as an IT leader.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Information Security Manager
TMS Pharmacies
04.2024 - Current
- Managing a group of retail pharmacies IT Operation, Data Security including Backup and Disaster Recovery, Prescription management system, Inventory control system, and Electronic Health Records, implemented security measures and protocols for PHI protection
- Developed and updated the IT Policy ensuring the data integrity and privacy levels are up to date in compliance with HIPPA Regulations, managing and monitoring the network infrastructure, Branches Connectivity, performance, and Security
- Training new staff on the IT systems Policy and procedures
- Troubleshooting Systems and users issues and providing Technical Support
Information Systems Manager
Desert Recreation District
10.2022 - 02.2024
- I managed the IS Department with hands-on experience the IT Infrastructure, data centers, network, Data and Information Security and IT Operations, Configured, installed and administered on Premise VxRail Hyperconverged infrastructure and Cloud servers environment, Network Switches, Firewalls, SD-WANs, VPN connectivity, Endpoint management systems, Assets control, NAS Servers, Disaster Recovery system, Enterprise Microsoft 365, Identity and Access Control Management
- IS Projects Management and IT budgeting for over 30 parks and recreation facilities across Southern California
- Been responsible for the information Security, Data Security, Network infrastructure security, the IT operations and activities of the district's IS telecommunication systems
- Performed diverse and complex work tasks involving significant accountability and decision-making responsibilities, which included division budgeting, administration, Projects and programs evaluation, goals, objectives, priorities and standards, creation, and implementation of policies, procedures, enforced compliance Frameworks, Controls and tools
- Served as a professional-level resource for organizational, managerial, and operational analyses and studies
- Hands on Day-to-day IT operations performance and delivery of information technology related activities and services
- Managed, Supervised and trained the IT department staff for sustaining a culture of personal and professional development
- Planned, established, and maintained systems and business controls to support effective, efficient, and continuously improving information technology systems and services
Director Of Information Systems
Hospitality Wellbeing
04.2019 - 10.2022
- Managed and maintained the IT operational and strategic planning for Information Technology projects, products, and services at the managed properties
- Led the planning, building, implementation and documentation of integrated Cloud Based PMS systems
- Designed Data migration pipelines between platforms
- Performed ongoing performance tuning and optimization activities
- Effectively communicated projects status and issues with stakeholders
- Participated in a variety of different IT/Development roles
- Developed an integration between the Cloud Based PMS System with other Financial, POS, and procurement systems
- Managed/directed hardware, software, and network setup and installation
- Managed shared technology resources
- Insured standard LAN backup and archiving procedures on network servers
- Insured periodic preventative maintenance on hardware to ensure their reliability and availability
IT Manager
Mahogany Bay Village
03.2018 - 03.2019
- Developed and implemented IT strategies, policies, and procedures to support the company's overall business objectives
- Worked with the Management team to collect, illicit and refine business and project requirements on IT initiatives (Data Centre Upgrade)
- Created functional specifications and project plans for the ongoing IT related projects
- Identified areas for continuous improvement across relevant departments and implementing new initiatives
- ORACLE OPERA Ver 5.0.05 Server Rebuilding (Hardware upgrade -Software and services reinstallation)
- Data Centre Hardware Upgrade (installing new Hardware servers, adding new Nodes to the PROXMOX Virtual Data Center)
IT Manager
SENTIDO Hotels & Resorts, REEF OASIS SENSES RESORT
03.2012 - 02.2018
- Managed, Planned and organized the Information Technology Department of A 5 Stars resort with the capacity of 960 guest rooms, had hands on all the technical resources, IT Operation, updated the SOP for the IT Department, planned and audited for the Budget, CAPEX and FF&E
- Designed, executed and worked with the management and the Vendors in multiple IT projects included:
- Data Center Hardware Upgrade and data migration Project
- Servers OS, Data Storages and Active Directory Upgrade Project
- Network infrastructure upgrade project (GPON) with Active/Passive components
- Guest HSIA WIFI project included Hardware Components, Access Control and network implementation, configuration and administration
- Guest rooms Interactive TV solution implementation project
- OPERA PMS Upgrade Project Including Interfaces with other Hotels systems
- Micros POS system Upgrade including Server OS/Application and workstations
- INFOR Sun Systems Financial Upgrade Project
- Oracle Procurement and materials Control system implementation Project
- Physical Security System implementation Project including +300 Cameras, X-Ray Inspection Scanners, Security Gates and Security surveillance Control Room
Information Technology Manager
Reef Oasis Blue Bay Resort & Spa
11.2011 - 02.2012
- Worked effectively on a Taskforce basis to manage the IT Department and oversee the IT operation and to facilitate and follow up on the ongoing IT projects of the 760 rooms 5 Stars Resort
- OPERA PMS on Prem implementation and data migration Project
- Fidelio Backoffice System upgrade and data Migration to Oracle Procurement Materials Control System
- Guest Rooms access electronic Doors Lock System (Vingcard) implementation project
Area Information Systems Manager
Creative Hotels & Resorts
12.2009 - 11.2011
- As an Area IT Manage operated on Eleven different Hospitality properties in different locations in Egypt Varied between Resorts, Exclusive 5 stars Nile Cruises
- My duties and responsibilities included:
- Managing and coached the Assigned IT Personnel of each property, maintained a smooth IT Operation and facilitate all the available technology resources for the best Guest satisfaction level and for all departments of each property
- Modified and updated the General IT SOP based on the Company's business policy and standards
- Trained the concerned Staff on the SOP and created an IT Audit Points as per standards
- Worked on implementing Fidelio PMS system project on all the moving Nile Cruises and centralized the Reservation system back to the headquarter in Cairo through an advanced Connectivity and interface solution I have designed and implemented with the Vendors
I.T Manager
Amphoras Hotels
06.2005 - 11.2009
- I started my job as an IT manager with the hotel group since the early construction stage of 2 sister resorts from Scratch
- Created and prepared the IT Department Roadmap, Policies and Procedures, shared with the management and got it approved on by the stakeholders
- Designed and implemented the IT department digital environment including Data Centers, Network infrastructure and components
- AM Servers, Data Storages and Peripherals
- Prepared an IT Study based on an objective market survey regarding the suitable Hospitality Software that matched the Company's objectives and standards
- Planned, implemented and configured Micros Fidelio Suite 8 PMS system- Sunsystems Financial Software and Materials Control Procurement and Stores system and implemented interfaces for all systems
- Maintained a smooth and effective IT operation for the Guest services and normal resort's staff operations
I.T Systems Administrator OPERA F.O Systems
Domina Coral Bay Hotel
10.2004 - 05.2005
- Been responsible of the OPERA PMS Front Office Module implementation project
- Prepared the SOW with the Vendor, shared the PIW with the management and concerned department
- Facilitated the provisioning of the project
- Prepared the requested Data Sheets contained Hotel master data, old balances and reservation profiles, worked on database cleansing and refining and prepared the database for the migration process according to the installation protocol
- Created the training users' access on OPERA, coordinated with all concerned departments and scheduled training sessions
- Ensured that the project timeline is aligned with the actual progress
- Ensured that the data migration and the Live Coverage phases went smooth and successful
I.T System Administrator
Domina Coral Bay Resort
01.2003 - 12.2004
- Working for the biggest Resort in the middle east (5500 Guest rooms) has been an exciting experience in my career path
- Operated on and maintained the digital environment of such huge resort added so much to my personal experience facing different technical and operational situation and managing to think critically to solve them effectively and quickly
- Effectively operated on Windows Servers, Active directory, Mail Exchange, MICROS POS System, Sunsystems Financial
- Fidelio Backoffice System
Education
Bachelor's degree - Health And Sports Education
Alexandria University
Egypt05.1992
Skills
- IT Audit
- Budgeting
- Incident Management
- Technical project management
- Enterprise IT Risk Management
- Information Security Management
- Business Analysis
- Digital Infrastructure Management
- Cybersecurity Incident Management
- IT service management
- Virtualization
- Data center experience
- Systems Administration
- Software troubleshooting
- Hospitality management systems
- Microsoft Windows Server
- Network Administration
- Disaster recovery
- Linux Administration
- IT project management
- Compliance management
Certification
- Certified Information Security Manager (CISM), 12/01/23
- Microsoft Certified Azure Administrator, 2022
- CISCO Certified Network Associate (CCNA), 07/01/22
- Microsoft Certified IT Professional (MCITP), 2011
- CJIS Level 4 Security Awareness Certificate, 2023
- HIPPA Security Training Certificate, 2023
Languages
Arabic
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Information Security Manager
TMS Pharmacies
04.2024 - Current
Information Systems Manager
Desert Recreation District
10.2022 - 02.2024
Director Of Information Systems
Hospitality Wellbeing
04.2019 - 10.2022
IT Manager
Mahogany Bay Village
03.2018 - 03.2019
IT Manager
SENTIDO Hotels & Resorts, REEF OASIS SENSES RESORT
03.2012 - 02.2018
Information Technology Manager
Reef Oasis Blue Bay Resort & Spa
11.2011 - 02.2012
Area Information Systems Manager
Creative Hotels & Resorts
12.2009 - 11.2011
I.T Manager
Amphoras Hotels
06.2005 - 11.2009
I.T Systems Administrator OPERA F.O Systems
Domina Coral Bay Hotel
10.2004 - 05.2005
I.T System Administrator
Domina Coral Bay Resort
01.2003 - 12.2004
Bachelor's degree - Health And Sports Education
Alexandria University