Alamona Tinitali

Wahiawa,HI

Summary

Dynamic Sales Assistant with proven success at Treasure Box Samoa, excelling in cash handling and relationship building. Consistently exceeded sales targets through exceptional customer needs assessment and personalized service. Enhanced customer loyalty and satisfaction while effectively managing stock levels and implementing feedback systems to drive continuous improvement.

Overview

years of professional experience

Work History

Social Worker

Samoa Victim Support

04.2017 - 04.2019

Updated client documentation for accurate, compliant and current records.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Supported clients and families with empathy and compassion during difficult times.
De-escalated stressful situations through individual and family crisis interventions.
Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Advocated for clients to assure respected rights and wishes.
Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
Maintained regular contact with clients by calling and visiting clients' homes.
Conducted home visits to assess living environment and facilitate access to necessary resources.
Monitored clients' progress and adapted treatment plans to meet changing needs.
Assisted clients with navigating and accessing social services such as housing and medical care.
Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.

Sales Assistant

Treasure Box Samoa

01.2015 - 04.2016

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Met and exceeded sales targets consistently, contributing to overall team success.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Fielded customer questions to share information about products, availability, and pricing.
Established rapport with customers using active listening and interpersonal skills.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Executed visual merchandising strategies to attract customers and drive sales.
Implemented customer feedback system to identify and address areas for improvement.
Conducted product demonstrations, significantly boosting daily sales figures.
Collaborated with marketing team to create engaging social media content, driving online engagement.
Conducted weekly inventory audits to ensure accuracy in stock levels.

Cashier Manager

Frankie Supermarket Co Ltd

04.2013 - 04.2014

Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Quickly and accurately counted drawers at start and end of each shift.
Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Resolved customer complaints quickly to maintain customer satisfaction.
Built positive relationships with customers to increase repeat business.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Monitored areas for security issues and safety hazards.
Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
Kept orderly and accurate accounting records by monitoring sales documentation.
Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
Promoted a safe working environment with thorough adherence to company policies and safety protocols.
Implemented loss prevention measures to mitigate theft incidents at the register area.

Education

Bachelor Of Arts - Sociology & Management & Commercial Law

National University of Samoa

Papaigalagala, Samoa

09.2019

Skills

Cash handling
Goal oriented
Relationship building

Stock management
Customer needs assessment

Languages

Samoan

Native or Bilingual

Timeline