Alan Albrecht
Westernport,MD
Summary
Results-oriented Technician Team Leader specializing in diagnostic troubleshooting and team coordination. Trained technicians to uphold quality standards and boost customer satisfaction. Expertise in customer relationship management and team leadership enhances operational efficiency and client engagement.
Overview
16
16
years of post-secondary education
39
39
years of professional experience
Work History
owner
Ancient Guardians Farm/ Asian Bears
Westernport, Maryland
11.2007 - Current
- Conducted health screenings and vaccinations for puppies and adult dogs.
- Maintained accurate records of breeding history and lineage for each dog.
- Implemented socialization programs to improve puppy behavior and ease transition to new families.
- Coordinated with veterinarians for routine check-ups and emergency care.
- Educated prospective owners about breed characteristics and care requirements.
- Oversaw facility cleanliness and safety standards for dog living areas.
- Arranged transportation logistics for puppies sent out of state or internationally, ensuring timely and safe delivery.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Designed marketing materials including brochures, flyers, and advertisements to effectively attract potential customers.
- Provided guidance to owners on proper care for their new pet.
- Performed routine health checks on puppies, including vaccinations and deworming.
- Developed a detailed understanding of breed standards for various breeds of dog.
- Collaborated with other breeders in order to increase knowledge base around best practices in the industry.
Technician Team Leader
Ciocca Honda
Harrisburg, PA
07.2009 - 07.2014
- Oversaw technician operations and workflow at leading automotive dealership, ensuring smooth daily performance.
- Coordinated team schedules to ensure efficient service delivery and customer satisfaction.
- Trained new technicians on repair procedures and service standards, enhancing team competency in fast-paced environment.
- Facilitated training sessions for new technicians, enhancing their skills and knowledge.
- Delivered technical support to team members, facilitating problem resolution and knowledge sharing.
- Assisted in troubleshooting vehicle issues using diagnostic equipment and software systems.
- Ensured quality standards were maintained throughout the process.
- Performed routine maintenance by inspecting drives, motors or belts.
Insurance Agent
Alan Albrecht Insurance Agency
Friendswood, Texas
01.1997 - 06.2010
- Designed tailored insurance plans addressing unique client needs, enhancing satisfaction and retention.
- Guided clients through policy options and coverage details, improving their understanding and informed decision-making.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided exceptional customer service to enhance client relationships.
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of service and client trust.
- Maintained comprehensive knowledge of industry trends and regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Tech 3
Sears Auto Center
Harrisburg, Pennsylvania
01.2008 - 07.2009
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired or replaced faulty parts in accordance with manufacturer guidelines.
- Replaced defective parts in vehicles to restore proper functioning and reliability.
- Performed routine maintenance including oil changes and tire rotations.
- Guided customers in understanding service recommendations and options to enhance their vehicle maintenance experience.
- Maintained a clean and organized work area to ensure safety standards.
- Mentored new technicians on best practices and company procedures to foster effective skill development.
owner fabricator
Gunn Performance Racing
Friendswood, Texas
01.1999 - 11.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer requests and addressed inquiries, enhancing overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Executed daily tasks with precision, contributing to overall operational efficiency.
- Conducted routine equipment maintenance, ensuring optimal performance and reliability.
General Manager
AJ Foyt Cycles
Houston, TX
01.1995 - 03.2003
- Developed and implemented strategic plans for business growth and development.
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Managed budgets and financial reports to maintain operational stability.
- Oversaw daily operations and ensured efficient workflow across departments.
- Coordinated staff training sessions to improve team skills and operational effectiveness.
- Led marketing initiatives to increase brand visibility and drive customer engagement.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Implemented disciplinary measures by issuing verbal and written warnings to employees for policy violations to uphold standards.
Vet Technician Assistant
Galveston Veterinary Clinic
Galveston, Texas
06.1987 - 07.1993
- Assisted veterinarians during examinations and medical procedures.
- Supported veterinarians during examinations and procedures, enhancing animal care.
- Monitored animal vital signs and reported changes to the veterinary team.
- Monitored post-surgery recovery for animals, ensuring comfort and safety throughout.
- Prepared surgical instruments and maintained sterile environments.
Education
Auto Tech - Automotive Repair
Harrisburg Area Community College
Harrisburg, PA 08.2008 - 06.2009
Bachelor of Science - Education
University of Houston
Houston, TX 08.1992 - 11.2007
O'Connell High School
Galveston, TXSkills
- Vehicle inspection
- Engine repair
- Brake inspection
- A/C troubleshooting
- Diagnostic troubleshooting
- Service scheduling
- Maintenance planning
- Technician training
- Team leadership
- Customer relationship management
- Problem solving
- Effective communication
Timeline
Technician Team Leader
Ciocca Honda
07.2009 - 07.2014
Auto Tech - Automotive Repair
Harrisburg Area Community College
08.2008 - 06.2009
Tech 3
Sears Auto Center
01.2008 - 07.2009
owner
Ancient Guardians Farm/ Asian Bears
11.2007 - Current
owner fabricator
Gunn Performance Racing
01.1999 - 11.2007
Insurance Agent
Alan Albrecht Insurance Agency
01.1997 - 06.2010
General Manager
AJ Foyt Cycles
01.1995 - 03.2003
Bachelor of Science - Education
University of Houston
08.1992 - 11.2007
Vet Technician Assistant
Galveston Veterinary Clinic
06.1987 - 07.1993
O'Connell High School