Alan Alda

• Provided technical support to customers via phone and email.
• Researched, analyzed, and troubleshot customer issues to identify root cause of problems.
• Developed solutions for resolving customer inquiries in a timely manner.
• Worked closely with other departments to ensure prompt resolution of customer issues.

Manage and assure the successful completion of various technical sales activities for colorants and chemical specialties sales to the paint and coatings industry.

• Provide customers, prospects, sales force, and distributors with professional service that outperforms competition with both technical recommendations as to the functionality of colorant products within the scope of customer product applications, and all technical sales information required to generate and grow sales.

• Manage and resolve customer complaints on technical colorant problems utilizing technical expertise, strong practical knowledge, and sales skills.

• Manager of sample program administrator, and all sample room activities for global distribution of customer samples.

• Responsible to manage and complete customer inquiries that require regulatory support.

• Successfully designed and implemented microbiology laboratories in colorant production facilities. Trained personnel and launched plant hygiene procedures to carry out plant audits, and evaluate the microbial content of colorant batches produced. Responsible for selection of globally registered biocides to ensure adequate protection is imparted to all colorant products against microbial spoilage or defacement.

• Forecast, maintain, and distribute supply of quality control paint and coating bases for global plant operations.

• Oversee, coordinate, and manage technical service database carried out by the technical service laboratories.

•Oversee, maintain, and carry out training for colorants CRM database sales activities.

• Point of contact to support information as required for both internal and external web sites.

• Customized Quality Control data downloads as needed for technical projects.

• Establish procedures and protocol for the daily operations of technical sales support, and implement work flow processes that achieve timely completion.

• Strong knowledge in the use of SAP and CRM to carry out day to day activities.

Carry out microbiological tests to provide efficacy data of industrial biocides, and identification and sources of contamination. Provide recommendations and resolutions to customers to ensure adequacy of preservation. Travel as required to customers to carry plant inspections and give presentations.

Complete various tasks called upon a cross functional team to maintain sales, resolve non-conformance issues, capture sales leads, and other customer inquiries, for colorants, biocides, driers, thickeners, dispersants, and specialty additives. Interface with sales, marketing, technical, logistics, and regulatory, to achieve positive timely results.

Performed all phases of microbial testing to support industrial biocide research and development projects, and completion of technical service projects for customers and prospects.