Alan Archbold
Fort Lauderdale,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Field Manager
USA Windows And Doors
10.2023 - Current
- Managed field personnel during installation, and post installation of the company's various products.
- Oversaw and directed proper use of safety equipment, protocols, and procedures during all appointed job site visits and installations.
- Coordinated and scheduled cross functional teams and field personnel to cover operations throughout assigned regional area and optimize customer overall satisfaction to achieve desired outcomes.
- Operated company software systems to maintain optimal organization of customers and field teams.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Train Dispatcher
BNSF
06.2012 - 05.2020
- Managed safe and efficient train operations in a fast paced environment utilizing various company software and tools.
- As an assigned safety coordinator, investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues. Assisted in the development and implementation of safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Coordinated when maintenance can be safely performed, in compliance with railroad rules and regulations.
- Prioritize and plan train routes to ensure timely, safe and damage-free delivery for customers’ freight.
Air Traffic Controller
United States Navy
07.2002 - 06.2011
- Monitor and direct the safe and expeditious movement of aircraft and vehicles on the ground and in the air.
- Collateral duties as a 3M Safety Officer included the training and implementation of safety protocols and procedures to ensure safe work environment for controllers, pilots and ground personnel. Maintained and kept up to date a current catalog of safety publications and instruction manuals.
- Coordinate movement of emergency personnel and equipment during incidents and mishaps.
- Worked in a diverse team environment to ensure safe and smooth handling of all airport and airspace movements.
- Front Line Supervisor. Successfully led a team of enlisted sailors in the daily operations of Air Traffic Control duties and responsibilities.
Education
36 Credits - Professional Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLVocational -
United States Navy Air Traffic Control School
Pensacola, FLVocational -
Train Dispatcher Trainee School
Fort Worth, TXUnited States Navy Front Line Supervisor Course
United States Navy OSH Course
Skills
- OSHA standards and codes
- Problem Resolution
- Project Coordination
- Onboarding and Orientation
- Field Operations
- Crew Management
- Risk Management
- Compliance Training
Languages
Spanish
Native or Bilingual
Timeline
Field Manager
USA Windows And Doors
10.2023 - Current
Train Dispatcher
BNSF
06.2012 - 05.2020
Air Traffic Controller
United States Navy
07.2002 - 06.2011
36 Credits - Professional Aeronautics
Embry-Riddle Aeronautical University - Daytona Beach
Vocational -
United States Navy Air Traffic Control School
Vocational -
Train Dispatcher Trainee School
United States Navy Front Line Supervisor Course
United States Navy OSH Course
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