Alan Bailey

• Supervised daily operations to ensure adherence to quality standards and efficiency.
• Trained and mentored new agents to enhance team performance and service delivery.
• Implemented process improvements resulting in reduced call handling times and increased customer satisfaction.
• Monitored agent performance metrics, providing feedback for continuous development and improvement.
• Developed training materials that standardized onboarding processes for new hires.
• Led team meetings to discuss performance goals, address challenges, and share best practices.
• Worked closely with fellow team members to support on-time vessel departures.
• Managed escalated customer issues, ensuring timely resolution and maintaining strong client relationships.
• Improved customer satisfaction rates by effectively managing a team of agents and addressing client concerns promptly.
• Reduced employee turnover rates by implementing supportive coaching methods and offering career advancement opportunities.
• Conducted regular performance evaluations for agents, setting clear expectations for improvement or promotion eligibility.
• Consistently maintained exceptional levels of professionalism when interacting with clients or team members alike throughout daily operations.

Weekly data connection of store displays and special projects.

Responsible for locating new items and working with store management to confirm product information.

Training new field agents.

• Managed route optimization to enhance delivery times and customer satisfaction.
• Maintained accurate delivery logs and ensured timely reporting of any issues encountered on the road.
• Ensured vehicle maintenance and cleanliness, contributing to overall operational efficiency and safety compliance.
• Resolved customer inquiries and concerns promptly, fostering positive relationships and enhancing service reputation.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Expedited deliveries to meet customer deadlines and requirements.
• Work with store employees to check in product and then fill shelves and build displays.
• Collect payment upon delivery and account reports upon returning to the warehouse.

• Oversaw daily store operations, ensuring optimal staffing and inventory management.
• Trained and mentored staff, promoting a customer-centric culture and enhancing team performance.
• Implemented visual merchandising strategies to maximize product visibility and drive sales.
• Analyzed sales data to identify trends, adjust inventory levels, and improve profitability.
• Conducted performance evaluations, providing constructive feedback for staff development.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.