Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alan Bejar

Houston,TX

Summary

Motivated IT specialist seeking a full-time role where attention to detail, efficiency, and strong teamwork contribute to organizational success. Experienced in diagnosing and resolving hardware, software, and network issues in fast-paced, customer-centric environments. Brings a solid understanding of operating systems, technical support practices, and troubleshooting procedures to deliver reliable and responsive IT solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Technical Support Analyst

CommonSpirit Health
01.2024 - Current
  • Led a team of 12 technicians during an endpoint modernization initiative for CommonSpirit Health, upgrading 4,000+ hospital computers across Texas to enhance security and streamline operations.
  • Leveraged tools like ServiceNow and Active Directory to improve IT service processes, ensuring timely resolution of support issues and secure account management.
  • Managed Citrix infrastructure and used SCCM for software deployment, system updates, and maintaining compliance across all endpoints.
  • Led rapid team response to IT incidents, directing investigation and recovery efforts to prevent system downtime and protect essential healthcare technology.
  • Conducted testing and documentation for new software and hardware prior to rollout, helping reduce deployment issues and operational disruptions.
  • Organized and facilitated training sessions for staff to support smooth adoption of updated systems and maintain current technical skills.
  • Provided technical guidance to project managers, helping coordinate technical activities and enhance communication across multiple hospital sites through both on-site and remote meetings.
  • Traveled to multiple hospital sites across the US to oversee on-site deployment, provide hands-on support, and ensure consistent implementation of IT solutions across locations.

IT Service Technician (Level 2)

Coca-Cola Factory at Arca Continental
10.2023 - 01.2024
  • Delivered comprehensive technical support for desktops, servers, tablets, and mobile devices, ensuring timely resolution of hardware and software issues
  • Diagnosed and resolved system, network, and connectivity problems via phone, email, chat, and remote access for internal and external users
  • Documented and tracked incidents, service requests, and resolutions using ITSM tools such as ServiceNow and Jira
  • Installed, configured, and maintained network infrastructure, including routers, switches, firewalls, and other intermediary devices
  • Collaborated with IT teams to optimize support workflows, improve service delivery, and align with organizational goals

Desktop Support Technician

R.S.W. Technologies
05.2022 - 09.2023
  • I held a critical role as a Field Support Technician traveling throughout the Houston area for R.S.W. Technologies. I troubleshoot in all aspects of IT technical support including software, hardware, network, file server(s), printers both On-Site and as Remote Support.
  • Managing workstation and mobile device support while efficiently resolving tickets including hardware, software, and network related issues for many locations in the Houston area, including Hines, Conoco, Vitol, Texas Children's Hospital and Methodist Hospitals.
  • Duties included traveling all over the Houston area to aid in service of IT departments with technical support and assist in troubleshooting with software and hardware in PC’s, servers, routers, switches, firewalls, hubs, and a variety of intermediary devices.
  • Assist in providing network and desktop solutions as well as relocating, disconnect/reconnect, inventory, and development of all network attributes to customers specification.
  • Project Support services in many different areas of IT, ranging from network support, desk-side support, and relocation services to asset management services.
  • Utilized Ticketing System for both Break/Fix and Request tickets.
  • Provide Exemplary Customer and Technical Support for a diverse variety of software and hardware.

IT Support Specialist

JViewLLC
12.2019 - 05.2022
  • I held an essential role as an IT Support Specialist for clientele, contractors, and vendors. Performed full processes and procedures in all aspects of oil & gas software implementation. Deployment process from imaging and creating VMs to deploying and maintaining them to our clientele’s hardware. I gladly assisted with all the troubleshooting issues, and post installation maintenance.
  • Duties include providing support and assistance with RTDES (Real Time Drilling Expert Systems) data queries, SQL scripts, Windows Server, Azure VMs, analytics, storage and more.
  • Provide exemplary customer service and technical support for a diverse variety of software and hardware. Assist with On-boarding and off-boarding multiple users. Adding computers to the domain, password reset for users, and imaging laptops.
  • Assisted in deploying solutions to customers on the cloud, as well as on physical servers that included installation, configuration and management of IIS, Active Directory, SQL, and RTAS proprietary solutions.
  • Accurately using RTAS (Real Time Advisory System) to identify and assess a problematic drilling condition before it creates any costly issues for the company.
  • Assist in evaluating current WITSML data for use in real time operations. Support developing, implementing, and troubleshooting scalable solutions to the highest caliber.
  • Documenting all ticket resolutions as well as drafting troubleshooting guides with strategies and renderings for IT support team.

Education

LoneStar College

Diploma - undefined

Cypress Springs High School

Skills

  • Microsoft Azure
  • Microsoft Intune
  • System Center Configuration Manager (SCCM)
  • Active Directory
  • Routing and Switching
  • Cisco Certified Entry Networking Technician (CCENT)
  • ServiceNow Ticketing System
  • Power BI
  • Desktop Support
  • Communication & Collaboration
  • Team Management
  • Project Management

Certification

  • CCENT (Cisco Certified Entry Networking Technician)
  • Working Towards the following Certifications: CCNA / CCNP, Microsoft Azure Fundamentals (AZ-900), Microsoft Azure Admin (AZ-104)

Timeline

Lead Technical Support Analyst

CommonSpirit Health
01.2024 - Current

IT Service Technician (Level 2)

Coca-Cola Factory at Arca Continental
10.2023 - 01.2024

Desktop Support Technician

R.S.W. Technologies
05.2022 - 09.2023

IT Support Specialist

JViewLLC
12.2019 - 05.2022

Diploma - undefined

Cypress Springs High School

LoneStar College

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Alan Bejar