Alan Bejar
Houston,TX
Summary
Driven IT specialist seeking a challenging full-time role where detail oriented, efficient work and team collaboration drive organizational success. Experienced in troubleshooting computer hardware and software issues in customer-focused environments, using comprehensive knowledge of standard operating systems, networking and technical support procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Analyst
Chevron
Houston, TX
07.2025 - Current
- Supported a large‑scale enterprise migration project by coordinating user transitions, resolving technical issues, and ensuring minimal downtime during cutover.
- Supported nationwide mobile and laptop rollouts by configuring hardware, managing enrollments, and providing seamless onboarding for field and corporate staff.
- Delivered frontline technical support for thousands of end users across Chevron’s enterprise environment, ensuring consistent uptime and rapid issue resolution.
- Collaborated with engineering, networking, and security teams to escalate critical incidents and maintain compliance with Chevron’s IT standards.
Lead Technical Analyst
CommonSpirit Health
Houston, TX
03.2024 - 07.2025
- Led a team of 12 technicians during an endpoint modernization initiative for CommonSpirit Health, upgrading 4,000+ hospital computers across Texas to enhance security and streamline operations.
- Leveraged tools like ServiceNow and Active Directory to improve IT service processes, ensuring timely resolution of support issues and secure account management.
- Managed Citrix infrastructure and used SCCM for software deployment, system updates, and maintaining compliance across all endpoints.
- Led rapid team response to IT incidents, directing investigation and recovery efforts to prevent system downtime and protect essential healthcare technology.
- Conducted testing and documentation for new software and hardware prior to rollout, helping reduce deployment issues and operational disruptions.
- Organized and facilitated training sessions for staff to support smooth adoption of updated systems and maintain current technical skills.
- Provided technical guidance to project managers, helping coordinate technical activities and enhance communication across multiple hospital sites through both on-site and remote meetings.
- Traveled to multiple hospital sites across the US to oversee on-site deployment, provide hands-on support, and ensure consistent implementation of IT solutions across locations.
IT Service Technician
Coca-Cola Factory at Arca Continental
Houston, TX
01.2023 - 03.2024
- Delivered comprehensive technical support for desktops, servers, tablets, and mobile devices, ensuring timely resolution of hardware and software issues
- Diagnosed and resolved system, network, and connectivity problems via phone, email, chat, and remote access for internal and external users
- Documented and tracked incidents, service requests, and resolutions using ITSM tools such as ServiceNow and Jira
- Installed, configured, and maintained network infrastructure, including routers, switches, firewalls, and other intermediary devices
- Collaborated with IT teams to optimize support workflows, improve service delivery, and align with organizational goals
Desktop Support Technician
R.S.W. Technologies
Houston, TX
05.2021 - 01.2023
- I held a critical role as a Field Support Technician traveling throughout the Houston area for R.S.W. Technologies. I troubleshoot in all aspects of IT technical support including software, hardware, network, file server(s), printers both On-Site and as Remote Support.
- Managing workstation and mobile device support while efficiently resolving tickets including hardware, software, and network related issues for many locations in the Houston area, including Hines, Conoco, Vitol, Texas Children's Hospital and Methodist Hospitals.
- Duties included traveling all over the Houston area to aid in service of IT departments with technical support and assist in troubleshooting with software and hardware in PC’s, servers, routers, switches, firewalls, hubs, and a variety of intermediary devices.
- Assist in providing network and desktop solutions as well as relocating, disconnect/reconnect, inventory, and development of all network attributes to customers specification.
- Project Support services in many different areas of IT, ranging from network support, desk-side support, and relocation services to asset management services.
- Utilized Ticketing System for both Break/Fix and Request tickets.
- Provide Exemplary Customer and Technical Support for a diverse variety of software and hardware.
IT Support Specialist
JViewLLC
Houston, TX
12.2019 - 05.2021
- Duties include providing support and assistance with RTDES (Real Time Drilling Expert Systems) data queries, SQL scripts, Windows Server, Azure VMs, analytics, storage and more.
- Provide exemplary customer service and technical support for a diverse variety of software and hardware. Assist with On-boarding and off-boarding multiple users. Adding computers to the domain, password reset for users, and imaging laptops.
- Assisted in deploying solutions to customers on the cloud, as well as on physical servers that included installation, configuration and management of IIS, Active Directory, SQL, and RTAS proprietary solutions.
- Accurately using RTAS (Real Time Advisory System) to identify and assess a problematic drilling condition before it creates any costly issues for the company.
- Assist in evaluating current WITSML data for use in real time operations. Support developing, implementing, and troubleshooting scalable solutions to the highest caliber.
- Documenting all ticket resolutions as well as drafting troubleshooting guides with strategies and renderings for IT support team.
Education
LoneStar College
Houston, TXDiploma -
Cypress Springs High School
Skills
- Microsoft Azure
- Microsoft Intune
- System Center Configuration Manager (SCCM)
- Active Directory
- Routing and Switching
- Cisco Certified Entry Networking Technician (CCENT)
- ServiceNow Ticketing System
- Power BI
- Desktop Support
- Communication & Collaboration
- Team Management
- Project Management
- CrowdStrike
Certification
- CCENT (Cisco Certified Entry Networking Technician)
- Working Towards the following Certifications: CCNA / CCNP, Microsoft Azure Fundamentals (AZ-900), Microsoft Azure Admin (AZ-104)
Timeline
IT Analyst
Chevron
07.2025 - Current
Lead Technical Analyst
CommonSpirit Health
03.2024 - 07.2025
IT Service Technician
Coca-Cola Factory at Arca Continental
01.2023 - 03.2024
Desktop Support Technician
R.S.W. Technologies
05.2021 - 01.2023
IT Support Specialist
JViewLLC
12.2019 - 05.2021
Diploma -
Cypress Springs High School
LoneStar College