Alan Bentsen
12 Spruce St. NE, White,GA
Summary
A hardworking, disciplined, self-starting professional with a deep passion for serving others and succeeding. Demonstrated leadership, critical thinking and problem solving skills, focused on providing exceptional service and transactional excellence to accomplish any mission. A military veteran with 3 combat deployments, who thrives in a feedback driven environment and a proven ability to function in high pressure situations. Seeking a full-time position in hopes of providing long term worth and dedicated support to an organization.
Overview
21
21
years of professional experience
Work History
Assistant Director of Operations
United States Air Force Reserve
11.2022 - Current
- Manages 21 full-time and 120 part-time employees, ensuring optimal performance and adherence to organizational policies and standards
- Guarantee day-to-day successful training, scheduling, and funding of 150+ C-130H aircrew members while ensuring operational risk management standards are met
- Manages 1500-hour annual flying program and fleet of 8 C-130Hs ensuring proper allocation of resources and alignment with squadron flying philosophy, 100% mission execution score
- Manages Defensive Travel System processing for 400+ Operations Group members, Government Travel Card Program Coordinator, Order approver
- Serves as liaison between Senior organizational leadership and squadron members to streamline communication and ensure alignment with objectives
Air Reserve Technician GS-9/11
Air Force Reserve Command
08.2020 - 12.2020
- Provided thorough aircrew scheduling and order writing for 94AW Navigators resulting in operational effectiveness
- Information assurance officer, verified proper network access and credentials for 700th Airlift Squadron members
- Maintained appropriate accountability of technology assets for 700th Airlift Squadron
- Coordinated new member on-boarding and developmental training for Squadron members instilling heritage and flying culture along with foundational knowledge
- Managed the Squadron Duty and Drop Zone Control Officer programs
HR Operations Manager
MarketSource Inc.
06.2014 - 01.2016
- Supervised 18 direct reports in the HR Employee Service Center
- Developed procedures, KPIs, SLA's, and training for team members
- Managed Tier 2 HR escalations (FMLA, ADA, and workers comp)
- Key stake holder in unemployment claims, employee status changes, customer inquiries, new hire, and benefits orientations
- Fulfilled data reporting requirements for business partners using Excel and Tableau
- Lead business initiatives including program launches, recruiting ramp ups, and veteran hiring programs
- Coordinated ongoing training and professional development sessions for staff members
- Maintained training manuals, multimedia aids and educational materials
- Lead weekly and monthly coaching, counseling and feedback sessions
Customer Service Team Leader
Publix Supermarkets
07.2003 - 10.2014
- Lead 30 associate team daily, serving as liaison between customers, hourly associates and management
- Responsible for review, approval, and submission of weekly payroll for 125+ associates
- Associate coaching and development training, instilling core values and streamlining associate On-Boarding process
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner. Resulting in 100% mystery shop scores
- Accountable for $65,000+ in daily overall office finances including multiple checkout stations
Education
MBA - Organizational Leadership
07.2025
Maintaining 4.0 GPA
PME - International Junior Officer Leadership Course
08.2023
In-Residence - Professional Military Education
08.2020
In-Residence - Professional Military Education
03.2016
- Awarded Lt Col Dick Scobee Leadership award
Bachelor of Arts - Media Communications
05.2012
- Minor: History
- GPA: 3.3
- Deans List: Fall 2011/Spring 2012
Skills
- Leadership experience
- Strategic planning and execution
- Excellent communication skills
- Proven public speaker
- Scheduling and Coordination
- Training and development
- Microsoft Office professional
- Audit preparation and reporting
- Top Secret Security Clearance
- Operational Risk Management
- Green Belt Certification
Military Experience
C-130 Mobility Pilot-USAFR-500 Flight Hours-January 2021-Present
- Completed rigorous training in a competitive program in multiple airframes in a Pilot and Co-Pilot position- 500Hrs total time
- Provide tactical airlift, assault airland and combat airdrop of personnel and equipment as directed by coalition and joint commanders
- Conduct aeromedical evacuation, humanitarian relief, intra-theater airlift and Joint Precision Airdrop Operations
- Constant utilization and evaluation of Crew Resource management and Situational Awareness to accomplish unique mission sets
- Commercial and Multi-engine Pilot ratings
C-130 Navigator-Combat Systems Officer-USAFR-1000 Flight Hours January 2016-December 2020
- Provided enhanced situational awareness for C130 using Radar, SCNS, and visual navigation systems during low level & en-route operations
- Provided exceptional mission planning documents and thorough briefings to aircrew members in high stress environments
- Provided Navigational support in dynamic missions such as Joint Precision Airdrop Operations, HALO, and self-contained approaches
- Operated multiple complex aircraft defensive systems and night vision technology in various environments
Combat Arms Instructor-Security Forces-USAFR-June 2010-January 2016
- Combat Arms Instructor: 99% pass rate as lead instructor, functionality training of weapons and ammunition
- Provided detailed maintenance and upkeep of USAF issued weapons
- Developed and led training programs in preparation for combat
- Provided mission briefings and post mission feedback to ensure future mission success
- Convoy commander for dismounted and mounted operations for COMKAF Ops section including PSD of High-ranking officials
- Led basic reconnaissance ops and reported enemy movements to commanding officers
Additional Information
- CGO of the Quarter 700th Airlift Squadron, Dobbins ARB, GA, 2022
- 94th Airlift Wing CGO of the Year, Dobbins ARB, GA, 2020
- CGO of the Quarter 700th Airlift Squadron, Dobbins ARB, GA, 2019
- Lt Col Dick Scobee Leadership Award, Officer Training School, Maxwell AFB, AL, 2016
- 94th Airlift Wing Airman of the year, Dobbins ARB, GA, 2013
- Technical Education Student of the year award, NGHS, Suwanee, GA, 2007
Volunteer
- NPS Volunteer
- Hands On Atlanta
- March of Dimes
- Habitat for Humanity
- SWEEAC Volunteer
- Friends of Africa
Timeline
Assistant Director of Operations - United States Air Force Reserve
11.2022 - Current
Air Reserve Technician GS-9/11 - Air Force Reserve Command
08.2020 - 12.2020
HR Operations Manager - MarketSource Inc.
06.2014 - 01.2016
Customer Service Team Leader - Publix Supermarkets
07.2003 - 10.2014
American Military University - MBA, Organizational Leadership
Reserve School Selection Board - PME, International Junior Officer Leadership Course
Squadron Officer School - In-Residence, Professional Military Education
Officer Training School - In-Residence, Professional Military Education
Georgia State University - Bachelor of Arts, Media Communications
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