ALAN K. BINDER
Lenox
Summary
Store Manager with over twenty years of experience. Specializing in managing both small and large volume formats. A polished professional who trains team members on exceptional customer service etiquette and selling techniques. Working to establish brand recognition, customer loyalty, destination and employer of choice.
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Sales Supervisor
Lowes Home Improvement
03.2022 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
Food and Consumables (Grocery) Team Leader
Walmart
09.2021 - 05.2022
- Manage and coordinate business operations for the Frozen, Dry Grocery, Dairy, Pet, Chemical, Paper Product, HBC, OTC RX, and impulse categorized departments
- Partner with Team Leaders in the Replenishment and Merchandising depts to prioritize operational tasks
- Such as POG updates, Price Changes, Seasonal and New Item Feature building, fixture maintain ace
- Manage Staff, Train, promote, evaluate, terminate, and appraise team members
- Adjust the schedule to accommodate staff while meeting the needs of the business
Commercial and Portrait Photographer
Alan Binder Photography
05.2019 - 09.2021
- Create Bold and Cinematic Images for Commercial use and Consumer Portraits
- Meet with clients build a rapport, recommend direction and add on services to maximize profits while meeting or exceeding client expectations
- Present production direction for work within the client budget
- Including, but not limited to: creative service, usage, License for perpetuity, itemized cost for other subcontracted creative service (make-up, hair shoot location permits, assistant fees) job specific equipment
- Budget Production cost at or above or below the line to present a image profile for meeting the needs of their business or family image expectations
- Responsible for maintain a positive and professional atmosphere
- Manage business administrative and operational need to generate a strong EBITA, low SHRINK and COGS
- Ensure insurance on individuals, equipment and subject risk
- Regular creative collaboration with BURKE VIDEO of Royal Oak for larger production clients, such as Henry Ford Health, Lawrence Technological University, Stahl's Automotive Museum, The Raven Coffee etc
General Manager
CWL Investments LLC. (Jimmy Johns Franchisee)
05.2013 - 05.2019
- Conduct daily facility auditing to ensure proper cleanliness for safe food preparation and guest dining
- Proper promotional signage, properly working lights, doors, heating, air conditioning, restroom operations and sanitation bright and appealing building aesthetics
- Provide high level of customer care while working in a VERY high paced work environment
- Monitor prepare forecast and demonstration knowledge of EBITA, P&L, Labor/workload Matrix, Inventory opportunities, and invoice processing
- Function as Human Resources role in recruit, interview, hire, train, promote, put forth disciplinary action, up to and including termination, and maintain an online employee filing
- Updating monthly, all pertaining employee information such as up to day Passports, under 18 work permits, direct deposit sign ups, driver eligibility (such as Tickets complaints, expiring insurance)
- Ensure the preparation of fresh same day prepared food prep to meet forecast sales each day
- Organize, prioritize, and dispatch deliveries through driver to the appropriate destination with goals of under 2-minute preparation time and 15-20minute delivery time
Bike Mechanic
Dick's Sporting Goods
11.2010 - 03.2013
- Was one of only three bike mechanics employed by Dicks' Sporting Goods (entire company)
- Generated repeat business through exceptional customer service
- Conducted department inventories each week
- Increased revenue by focusing on Services and Accessory attachment to core product sales
- Within two months, increasing bike category sales from 8% to 18.3%
- Contributing to an 11% increase of department sales
- Implemented new ordering processes, identified poor work habits to improve effectiveness
- Resulting in better repair and special ordering services
- Increased profits through effective sales training and troubleshooting areas of opportunity
- By reviewing monthly P&L
- Planned budget and staffing needs to meet workload
- Recorded Inventory levels kept records of bike sales and services performed
Store Manager
The Children's' Place
11.2008 - 10.2010
- Oversee all aspects of business on a daily basis
- Managed a staff of 14 to 25 associated (varying by season) one Lead/Supervisor, two Assistant Managers
- Assigned associates specific duties to meet the needs of the business
- Counted cash drawers, prepared bank deposits and change orders
- Coached staff on appropriately handling difficult and complicated sales
- Including accessory attachment, loyalty card and credit card sign-up
- Trained and promoted a lead/key holder to Assistant Manager in six months
- Trained and promoted two Assistant Managers to Store Manager in four months
Store Manager
Rite Aid Pharmacy
12.2004 - 02.2007
- Recruited as an Assistant Manager from Staples to be a Store Manager in Training
- Was Promoted to Store manager in Four months
- Planned budgets, reconciled invoices and vendor credits, authorized payments and returns
- Hired, trained, and evaluated staff at ninety days of employment and at annual review
- Instructed staff on appropriate actions to take on busy day, heavy freight shipments, and seasonal changes
- Conducted weekly job interviews to make quick staffing decisions to meet the needs of the business
- Counted cash drawers, prepared bank deposits, ensured proper available funds of store safe on holidays and weekend
- Trained and promoted one Assistant Manager to Store Manager and two Supervisors to Assistant Manager in eight months
- Organized stockroom for maximum efficiency of replenishment as well for On-hand Inventory - Conducted weekly store audits to ensure correct pricing and display of merchandise and facility appearance / maintenance
- Trained new associates on POS operation and company culture
- Prepared and conducted annual Physical Inventory
Education
Certified Personal Trainer And Sports Nutrition
National Academy Sports Medicine (NASM)
Gilbert, AZ03-2017
Art Institute of Michigan -
Art Institute of Michigan
Novi, Mich.01.2012
GED -
James Madison
Atlanta, Georgia02-1996
Skills
- Excellent Customer Service Skills
- Oversee Hourly Management staff
- Personal development
- Detail oriented
- Strategic thinker
- P&L minded
- Staff training and development
- Store display
- Marketing placement
Additional Work History - Achievements
- Positive EBITA of + 2.3, + 8.6, +5.7, +9.8
- LOW shrink results, my lowest .023 and highest .039 both on a five-million-dollar revenue location.
- Trained and promoted four cashiers to leads/supervisors/key holder, two leads/supervisors to Assistant Managers, and three Assistant Managers to Store Managers.
- 2000-2002 Sales Manager for Best Buy, Flint and Port Huron MI.
- 2002-2004 Sales Manager for Staples, Mt. Pleasant, Midland, and East Lansing.
- 2010-2013 Became a Park Tool Certified Bicycle Mechanic.
Timeline
Sales Supervisor
Lowes Home Improvement
03.2022 - Current
Food and Consumables (Grocery) Team Leader
Walmart
09.2021 - 05.2022
Commercial and Portrait Photographer
Alan Binder Photography
05.2019 - 09.2021
General Manager
CWL Investments LLC. (Jimmy Johns Franchisee)
05.2013 - 05.2019
Bike Mechanic
Dick's Sporting Goods
11.2010 - 03.2013
Store Manager
The Children's' Place
11.2008 - 10.2010
Store Manager
Rite Aid Pharmacy
12.2004 - 02.2007
Art Institute of Michigan -
Art Institute of Michigan
Certified Personal Trainer And Sports Nutrition
National Academy Sports Medicine (NASM)
GED -
James Madison
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