CAREER OVERVIEW
Results-driven operations and security professional who brings a strong combination of retail, customer service, loss prevention, investigations, team coordination, and leadership experience. Leverages hands-on experience within H-E-B retail and corporate environments to protect company assets, support employees and customers, identify operational risks, and resolve complex issues professionally. Applies strong communication, conflict-resolution, decision-making, and problem-solving skills to fast-paced environments while maintaining high standards of safety, accountability, and customer service. Currently pursuing a Business Administration degree and prepared to contribute to retail operations through effective team leadership, loss prevention, risk management, employee development, and a customer-focused approach.
Operating as a Corporate Protection Officer, I would assist in managing all security trainings were completed correctly in a timely manner. Operating as a Corporate Protection Officer I would conduct daily foot and/or vehicle patrols, reviewing CCTV footage and investigate incidents that occur at any HEB facility; to include corporate offices, warehouses and stores. Maintain physical presence at the entry gates, ensuring the safety of the executive partners, as well as protecting the property and logging in any visitors into our system. Conduct and successfully complete quarterly firearms/defensive tactics trainings, along with Active Shooter trainings. As corporate events would take place throughout the state of Texas, we would travel with the CEO of the company along with his Executives to the events. Prior to the arrival of the Executives, threat assessments were conducted of the said locations with the assistance of local law enforcement and interviews were conducted with any individuals that may seem alarming.