Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan Borrego

El Paso

Summary

Dynamic General Manager with proven success at Little Caesars, excelling in leadership and operations management. Enhanced profitability through strategic initiatives and robust inventory control. Recognized for fostering team collaboration and driving employee development, resulting in improved performance metrics and customer satisfaction. Committed to achieving operational excellence and cultivating strong client relationships.

Overview

14
14
years of professional experience

Work History

General Manager

Little Caesars
10.2022 - 09.2024

Academy Trainer

Walmart
02.2018 - 07.2023


  • Addressed disciplinary issues swiftly but fairly, maintaining a high standard of professionalism within the environment at all times.
  • Collaborated with other departments to facilitate cross-functional projects for improved results.
  • Supported staff members through timely completion of administrative tasks, increasing overall productivity.
  • Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
  • Delivered regular updates on department progress through well-prepared presentations and reports, keeping higher-ups informed of ongoing activities.
  • Enhanced department communication with timely responses to inquiries and effective correspondence management.
  • Improved departmental response times to external requests by implementing tracking and follow-up system.
  • Supported department head by managing complex schedules, enabling more efficient use of executive time.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

General Manager

Little Caesars
02.2011 - 08.2017


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bowie High School
El Paso, TX
06.2010

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and development
  • Inventory control
  • Employee scheduling

Timeline

General Manager

Little Caesars
10.2022 - 09.2024

Academy Trainer

Walmart
02.2018 - 07.2023

General Manager

Little Caesars
02.2011 - 08.2017

Bowie High School

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