Summary
Overview
Work History
Education
Skills
Resume
Certification
Timeline
Generic

Alan Boyd

West Lake Hills,TX

Summary

Skilled professional Business Analyst and software system configuration manager, seeking a position that allows me to use my skills and experience to the mutual benefit of my employer and myself. Experience includes managing product lifecycle and implementation of system and process. This includes business process design, requirements gathering, managing system configuration, and testing both pre- and post-launch. Work with stakeholders to assess business needs and maximize productivity by putting a strategy/plan in place, and following it through. Have successfully managed large projects, including system implementations for Security, Operations, and Software-IT departments, in both domestic and international markets for large publicly traded companies. Enjoy communicating with colleagues to understand the various needs of multiple departments and their interdependencies, with experience leading cross-functional teams to achieve project objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Analyst- Project Management Team

Thrive Pet Healthcare
Austin, TX
02.2019 - Current
  • Technologies used: Jira, Confluence, Recurly, Smartsheets, Microsoft Office products, MS Teams, Power BI, Vetspire, and EzyVet practice management systems.
  • Gather requirements for company project initiatives and submit for approval, as needed.
  • Manage API and Alex Database projects. This includes managing using Atlassian software to manage tickets, boards, backlog grooming, sprint planning, opening and closing sprints, and project documentation pages.
  • Work with QA/Testing resources to ensure new features and enhancements work as expected.
  • Meet frequently with both onshore and offshore software and database development resources to ensure alignment across company and project initiatives.
  • Provide provisioning and training for Atlassian products (Jira and Confluence) to new team members.
  • Provide provisioning and training for Recurly (Membership) software.
  • Manage Membership & Mobile/Website pet portal related bug tickets and follow up with Dev team members for resolution.
  • Work with various teams to provide data analysis when needed.

Business Analyst/Program Manager

Microfocus
Austin, TX
10.2016 - 01.2019
  • Technologies Used: HP ALM, HP UAM, SalesForce, MS PowerPoint, MS Word, MS Excel, MS Access
  • Manage application lifecycle testing and create processes for all software applications during the acquisition project of HP SW Enterprise transition to MicroFocus SW entity.
  • Gather data and create processes for GOV LLC functionality going forward after acquisition.
  • Manage security team, User Access Management reports, and forecasting. Assist with process creation related to these efforts.
  • Work with business leaders and executive management daily to achieve project goals and timelines.

Technical Analyst/Support

Contact Works
Austin, TX
12.2015 - 05.2016
  • Technologies Used: MS PowerPoint, MS Word, MS Excel, MS Access.
  • Support multiple clients, providing network and software support.
  • Moved into an Analyst role to create and maintain Excel databases for projects involving multiple school districts and their representatives in various states. This data was used for corporate sales and marketing initiatives involving teaching software.

Sr. Business Analyst/Consultant

GSATi
Denton , TX
02.2015 - 07.2015
  • Technologies Used: Agile/Confluence, Advanced MS Excel, MS PowerPoint, MS Word
  • Worked in conjunction with web developers to bring custom sales/web platforms for clients in multiple industries.
  • Gathered requirements, identified timelines, and managed routing of tasks between departments.
  • Held biweekly meetings with the Development Team and Clients to communicate progress, address areas of concern, and adjust the project plan accordingly.

ERP Business Analyst Supervisor

Mannatech Inc.
Coppell, TX
07.2009 - 11.2014
  • Technologies Used: JDE ERP Applications, custom templates, and applications that interfaced with JDE tables & Web ETL; Quality Center & Footprints incident management systems; Advanced Excel; MS Access; PowerPoint; Word; Web ETL.
  • Manage a team of Business Analysts responsible for the creation and maintenance of ERP data tables related to item master, pricing, commission payouts, Marketing and Accounting category codes, sales order templates, BOM, Inventory routes, and branches.
  • Process owner of incident/ticket routing globally for new requests or defects related to both the ERP system and the corporate Website.
  • Managed Development Testing and Production Validation resources for both individual requests and large projects, both in ERP system and on corporate Websites, in all markets of operation.
  • Oversaw and managed configuration in the ERP system for operational launches in 12 international markets and for over 40 corporate event storefronts, both domestic and international.
  • Led weekly meetings with the Executive Management team and Department Managers, informing them of project progress.
  • Managed team of analysts who performed system updates and managed testing/validation for multiple projects related to Compensation Engine reorganization (updating direct commission payouts, bonuses, commission tables, and various residual bonus pools used to pay sales associates in 25 countries of operation).

Global Online Marketing Support Analyst

Mannatech Inc.
Coppell , TX
02.2008 - 07.2009
  • Technologies Used: JDE ERP, MS Access, MS Excel, PowerPoint, MS Word, Quality Center, proprietary web applications..
  • Designed processes for Product Marketing to submit requests to IT resources and Web Designers to bring products and promotions to market in a timely manner.
  • Worked closely with developers to create new system functionality to allow for greater speed and flexibility when bringing new product marketing and event initiatives to sales associates, both in the US and globally.

Marketing Systems Coordinator

Mannatech Inc.
Coppell , TX
01.2007 - 02.2008
  • Technologies Used: JDE ERP, Access, Excel, PowerPoint, Word, Quality Center.
  • Create and maintain SKU numbering conventions and item databases, and designate/assign appropriate sales category codes and all item master data.
  • Act as a liaison between Product Marketing and Developers to achieve marketing goals and determine realistic level of effort expectations, in order to determine resources and timelines required for completion.
  • Manage all internal processes used by Product Marketing to request new dietary supplements and promotional materials to be brought to market.
  • Consulted commission payout decisions made by the Sales and Marketing team to ensure that they would function correctly systemically in the proprietary Compensation Plan engine and initiated changes to the system when needed.

Education

Some College (No Degree) -

Hendrix College
Conway, AR

Skills

  • Project Management
  • Business process improvement
  • Data Mapping & Analysis
  • Collaborating across various teams and departments
  • Testing/QA
  • Training

Resume

Compliance, Our organization will maintain a 100% team completion percentage of all Information Security & Data Privacy training in FY'24., 12/31/24, In Progress, Compliance, Our organization will maintain 100% compliance with all Thrive policies., 12/31/24, In Progress, Intensify Focus & Engagement on Culture, Our organization will support the launch of the enhanced vision, mission and values., 12/31/24, In Progress, Training, In addition to all the required Thrive training complete one job related training., 12/31/24, In Progress, Project Management, Manage all Strategic Projects that are approved for 2024 in accordance with Thrive's Project Management Best Practices., 12/31/24, In Progress, Expense Reporting, All expense reports must be submitted on-time each month. This performance goal is intended to promote timely processing & reporting of expenses that are incurred in support of our normal operations., 12/31/23, 05/26/23, Completed, 2023 Annual Performance Review, PTO Requests, All non-emergency PTO requests must be submitted 5 working days prior to the requested state date. This performance goal is intended to provide our team with sufficient time to ensure staffing coverage for team members that take time away from work. This does not apply to sick time or emergencies., 12/04/23, 10/10/23, Completed, 2023 Annual Performance Review, Purchase Requisition Training, All personnel will need to learn how to submit a Purchase Requisition & how to generate a Purchase Receipt in Workday. This performance goal is intended to educate our team on the steps that are required to generate a purchase requisition & receipt in Workday to allow our team to better manage both project costs & operations costs (ex. software subscriptions & equipment purchases)., 12/31/23, 08/08/23, Completed, 2023 Annual Performance Review, Mandatory Training, All required training must be completed, with a passing score, on or before the published deadline. This performance goal is intended to promote timely completion of all mandatory training that is published by Thrive Pet Healthcare, and ensure our team members are knowledgeable of new/updated company policies, processes, and compliance topics., 12/31/23, 11/15/23, Completed, 2023 Annual Performance Review

Certification

  • Oracle Core training certifications

Timeline

Business Analyst- Project Management Team

Thrive Pet Healthcare
02.2019 - Current

Business Analyst/Program Manager

Microfocus
10.2016 - 01.2019

Technical Analyst/Support

Contact Works
12.2015 - 05.2016

Sr. Business Analyst/Consultant

GSATi
02.2015 - 07.2015

ERP Business Analyst Supervisor

Mannatech Inc.
07.2009 - 11.2014

Global Online Marketing Support Analyst

Mannatech Inc.
02.2008 - 07.2009

Marketing Systems Coordinator

Mannatech Inc.
01.2007 - 02.2008

Some College (No Degree) -

Hendrix College
Alan Boyd