Alan Brattland
El Cajon,CA
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer Service Manager who leads diverse teams to achieve company goals.
Overview
21
21
years of professional experience
Work History
Manager
Sutherland Management Company
02.2009 - 02.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Premium Seat Host
San Diego Padres
04.2007 - 04.2009
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
Certification - Computer Information Science
Cuyamaca College
El Cajon, CA01.2009
High School Diploma -
Valhalla High School
El Cajon, CA01.2000
Skills
- Policy Implementation
- Expense Tracking
- Workforce Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Sales Techniques
- Expectation Setting
- Schedule Preparation
- Time Management
- Salesforce Management
- Team Leadership
Additional Information
I'm a peer mentor with ReMend.org, Providing peer mentoring for people on their kidney disease journey.
Timeline
Manager
Sutherland Management Company
02.2009 - 02.2016
Premium Seat Host
San Diego Padres
04.2007 - 04.2009
Certification - Computer Information Science
Cuyamaca College
High School Diploma -
Valhalla High School
Similar Profiles
Jashanpreet KaurJashanpreet Kaur
IT Helpdesk Associate at Sutherland companyIT Helpdesk Associate at Sutherland company
Robert WestRobert West
Building Specialist at Sutherland Lumber Company®Building Specialist at Sutherland Lumber Company®
Kelly ManionKelly Manion
Assistant Manager at Sutherland Lumber Company®Assistant Manager at Sutherland Lumber Company®
Luis ColmenaresLuis Colmenares
Construction Manager III at HHS ConstructionConstruction Manager III at HHS Construction
James M. ChretienJames M. Chretien
Director of Finance at Marin Health Medical NetworkDirector of Finance at Marin Health Medical Network