Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan Brown

Eugene,Oregon

Summary

I am a dynamic professional with extensive experience in customer service at Hardware Hawaii, excelling in cash handling and maintaining a balanced cash drawer. Proven leadership skills in high-pressure environments, adept at problem-solving and fostering teamwork. Committed to safety and efficiency, utilizing proper protective equipment while ensuring exceptional service and customer satisfaction.

Overview

43
43
years of professional experience

Work History

Cashier

Hardware Hawaii
01.2022 - 10.2023
  • Operated cash register, opening and closing POS system. Handled all forms of payments, including lumber orders, totaling thousands of dollars, credit cards, verified store accounts by phone, handled checks, returns, and cash.
  • I maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Gave a professional greeting to each customer.
  • Referred customers to appropriate departments to locate items, provided exceptional service, usually resulting in repeat business for our store.
  • Informed customers about current in store promotional items, bagging customer purchases, and maintaining a clean and sanitary check-out station.

Cashier

Safeway Grocery Store
04.1998 - 11.1999
  • Greeted customers entering Safeway in a friendly and professional manner.
  • Maintained a balanced cash register, bagged customers' purchases, monitored and managed self-checkout, handled all forms of payment (cash, credit/debit cards, gift cards, checks, EBT).
  • Maintained an organized and clean checkout area

Assistant Manager/ Store Supervisor

Kentucky Fried Chicken
03.1995 - 03.1998
  • I supervised day-to-day operations.
  • Always maintained a clean, safe, and organized store environment to enhance customer expectations.
  • Conducted daily team meeting for any new information. Maintained the temperature of all (Cold/Hot) food items for safety and customer satisfaction throughout the shift.
  • Inventory all food and paper products on a daily basis.
  • I have maintained proper cash handling to ensure each shift has a correct balance during and after closing. Filled out cash receipts for the next day's deposit. Made company deposits at the bank.
  • Greeted customers and handled and resolved complaints in a professional manner.

Adult Correctional Officer

State of Hawaii Department of Public Safety
09.1984 - 04.1995
  • I have searched the living quarters of the inmates to identify and confiscate contraband and other prohibited items, the cooking area, and all other areas of the facility.
  • I have managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Keenly observed and supervised inmates throughout their visits, meal time, recreation, phone calls, and showers.
  • I conducted and completed the intake and release paperwork, along with fingerprinting, photo ID, and the accounting of the inmate's property.
  • Interviewed a variety of inmates to obtain information or evidence, and assess needs while cultivating positive relations to reduce tensions and to promote a safer environment.
  • Interacted with the courts, law enforcement, medical personnel, hospitals, and many other appointments inmates have while supervising the inmates in maintaining strict discipline and behavior of Federal and State law and ethics.
  • Trained new correctional officers, guiding best practices and procedures.

Infantryman (11B)

U.S. Army
05.1980 - 05.1984
  • I maintained high levels of personal accountability. I meet and follow strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
  • I was trained in CPR, first aid, and service to treat the personnel in need of medical care.
  • Led teams on missions and situational training exercises, tactical planning, and secure communication use.
  • Used and secured military equipment worth millions of dollars.
  • Worked with inter-agency partners and joint operations showing adaptability, resilience, and problem solving.
  • Built camaraderie among soldiers earning the Expert Infantry Badge, and as Post Boxing Champion throughout military service.

Education

WOODDALE HIGH SCHOOL
Memphis, TN

Skills

  • Customer service and assistance with a strong work ethic, including patience and empathy
  • Leadership and the ability to identify and resolve problems on time, and prioritize multiple tasks
  • Planning, Communication, Decision-making, Delegation, Motivating
  • Dedicated, serious about the work, accurate, great customer, and a team player
  • Excellent time management and follow-through while working effectively with a high volume workload
  • Utilization of Proper Protective Equipment (PPE) to complete all tasks efficiently while ensuring the safety of myself and my fellow team members

Timeline

Cashier

Hardware Hawaii
01.2022 - 10.2023

Cashier

Safeway Grocery Store
04.1998 - 11.1999

Assistant Manager/ Store Supervisor

Kentucky Fried Chicken
03.1995 - 03.1998

Adult Correctional Officer

State of Hawaii Department of Public Safety
09.1984 - 04.1995

Infantryman (11B)

U.S. Army
05.1980 - 05.1984

WOODDALE HIGH SCHOOL

Similar Profiles

CREATE PROFILE