Goal-oriented Education Coordinator and Licensed Health & Life Agent. Effective at dealing with Individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering 12+ years background in Management, Education and Sales.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life and Health Agent
Self Employed Insurance Group
San Juan, TX
08.2023 - Current
Assist clients with enrollment into appropriate health insurance coverage based on their economic qualifications
Utilized economic analysis to customize life insurance packages for clients.
Enrolled in continuing education to stay updated with policies and procedures.
Education Coordinator
Urban Strategies
Alamo, TX
08.2021 - Current
Developed and implemented instructional programs.
Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards.
Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success.
Recommended evidence-based instructional programs to utilize with students.
Enhanced cultural acculturation by creating authentic relationships with the community.
Executed grading duties, managed content uploads, and designed instructional materials.
Youth Care Worker/Teacher's Assistant
Chicanos Por La Causa
Donna, Texas
02.2021 - 07.2021
Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Encouraged completion of daily chores and personal hygiene practices.
Documented child progress, reporting extreme changes in behavior.
Supported and encouraged academic performance to help youth achieve educational goals.
Supervisor
SIZZLING PLATTER LLC, Restaurant Management
McAllen, TX
09.2012 - 06.2021
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Responded to customer questions regarding products, prices and availability.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted bi-weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Created new strategies for improving customer service standards within the organization.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Co Teacher
Psja Isd
Alamo, TX
08.2016 - 03.2020
Maintained records of student attendance, grades and other pertinent information.
Created instructional materials for use in the classroom including worksheets, handouts, and activities.
Taught ESL students as part of co-teaching team with shared planning, instructional and evaluation requirements.
Interacted frequently with students by giving more attention to individual children for questions, problems and projects.
Worked with paired instructor to develop strategic approach to meeting kids' educational needs.
Supported the implementation of academic interventions, such as Response to Intervention.