Alan Byers
Norton,OH
Summary
Dynamic Account Manager with a proven track record at LyondellBasell, excelling in client relations and account oversight. Skilled in data analytics and relationship building, I implemented process improvements that enhanced efficiency and drove sales growth. Committed to fostering long-term partnerships and identifying new opportunities to exceed client expectations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Account Manager - APS BU
LyondellBasell
01.2012 - Current
- Managed customer base that has averaged 18M + lbs annually from 2019 to 2025 (YTD), bringing $196 M in sales revenue and $63M in CM1
- Developed and maintained strong client relationships through regular communication and effective problem resolution.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, including coordinating production schedule through Covid to help align production manage best schedule to meet customer requirements.
- Managed account portfolios, ensuring alignment with client needs and company objectives.
- Analyzed market trends to identify growth opportunities within existing accounts, including SalesForce and Power BI for new programs and review of existing programs.
- Implemented process improvements that increased efficiency in account management workflows.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- SalesForce SME which supported multiple internal teams on SalesForce enhancements and training sessions.
- Coordinate multi-regional sales groups to support customer activities like RFQ's and new program discussions, examples are Carrier, Leviton and Molex. This includes participating on month VEP Connector global team calls.
Inside Sales Representative
A Schulman Inc
01.2010 - Current
- Cultivated strong client relationships through effective communication and personalized service.
- Managed sales pipeline using CRM tools to track leads and customer interactions.
- Executed product presentations, showcasing features and benefits to potential clients.
- Collaborated with marketing teams to align campaigns with customer needs and market trends.
- Analyzed customer feedback to identify improvement areas in product offerings and services.
- Trained junior sales representatives on best practices for lead generation and closing techniques.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Coordinator
A Schulman Inc
05.2002 - Current
- Coordinated cross-departmental communication to streamline project workflows and improve collaboration.
- Developed and maintained project schedules, ensuring timely completion of deliverables.
- Implemented process improvements that increased operational efficiency and reduced bottlenecks.
- Assisted in budget preparation and expense tracking for various projects.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed complete business plans and operational strategies for new and existing business.
- Collaborated with cross-functional teams on special projects, contributing valuable insights from a coordinator''s perspective to enhance overall outcomes.
- A Schulman's UL Coordinator, working with all business units to quote, submit and manage updates to the UL file.
- P&L responsibilities, including reviewing production lot costs and evaluating deltas, quoting programs for the sales teams and evaluating low margin business for improvements.
- Technical support, internal and external. This included mold trial support at customers for flame retardant products and internal production support at the production plants when issues arose.
- Product development based on market and customer needs. This included new product development and tweaks to current formulations. Two examples are Polyflam RIPP 600E, non-halogenated CoPP that was developed in the US versus EMEA and Polyflam RPP 373 products.
Education
High School Diploma -
Green High School
Green, OH05-1993
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Account oversight
- [Software] expertise
- Product training
- Opportunities identification
- Customer rapport
- Data analytics
Timeline
Account Manager - APS BU
LyondellBasell
01.2012 - Current
Inside Sales Representative
A Schulman Inc
01.2010 - Current
Business Coordinator
A Schulman Inc
05.2002 - Current
High School Diploma -
Green High School