Alan Caceres
Astoria,NY
Summary
Results-driven professional with a strong background in problem-solving, customer service, and team leadership. Seeking a management role to develop skills and contribute to company growth. Known for adaptability and reliability, excelling in new work environments and completing challenging projects. Proven track record of delivering exceptional results, committed to driving success and achieving excellence in all endeavors.
Overview
8
8
years of professional experience
Work History
Auto Sales Associate
Star Hyundai
06.2024 - 09.2024
- Partnered with management team to develop incentives that encouraged repeat business from loyal customers.
- Streamlined the sales process for efficiency, reducing time spent on administrative tasks.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Organized promotional events at the dealership to showcase new models and attract prospective buyers.
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Generated new leads through referrals and networking efforts.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Boosted sales revenue through effective negotiation and closing tactics.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Auto Sales Representative
Major World Chevrolet
04.2023 - 03.2024
- Demonstrated strong understanding of diverse used vehicle inventory.
- Facilitated sales by understanding client needs and offering suitable solutions.
- Attentive and responsive to client needs for service guidance.
- Prepare vehicles for final sale and complete necessary paperwork.
- Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
- Developed strong rapport with customers, resulting in repeat business and referrals.
- Negotiated prices and financing options with clients to close deals successfully.
- Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
Head of Operations
EZ Junk Removal
06.2021 - 10.2022
- Monitored company expenses to ensure budget adherence.
- Increased company revenue through persistent upselling.
- Ensure precise payroll documentation.
- Oversee agreements with customers, vendors, and partners to maintain records.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
Counter Sales Rep
DTG operations Dollar/Thrifty car rental
04.2019 - 06.2021
- Frontline in dollar/thrifty providing the customer services that is needed in renting a vehicle
- Upselling and maximizing what’s needed in a vehicle to ensure the most revenue is being made per client
- Handle all transaction using a merchant system
- (top 5 seller in the region)
Assistant Manager
T-Mobile
03.2018 - 04.2019
- (Hired as a Sales representative in March, got recognized and promoted within the 3rd month)
- Encourages new ideas and risk taking in others
- Implements improved approaches to get work done and maximizing sales pitches
- Directed and supervised employees engaged in sales, inventory-taking, receiving and reconciling cash & performing new marketing strategies to drive customers in store
- Trained staff to deliver outstanding customer service and to maintain a consistent 5 key behavior
- Complete monthly Sales quotas and monthly store revenue
Assistant Manager
AT&T Fusion wireless
05.2016 - 03.2018
- (Recognized and sought after for expertise and job knowledge
- Bringing the managed store from rank 250 to top 5 in the region)
- Encourages new ideas and risk-taking in others
- Implements improved approaches to get work done and maximizing sales pitches
- Directed and supervised employees engaged in sales, inventory-taking, receiving and reconciling cash
- Trained staff to deliver outstanding customer service and to maintain a consistent 5 key behavior
- Complete monthly sales quotas and monthly store revenue
- Delegating work ethic to ensure and raise top producers within the store
Education
Some College Credits -
LaGuardia community college
12.2013
High School Diploma -
Flushing high school
06.2010
Skills
- Bilingual (Spanish/English)
- Analytic Expertise
- Computer Proficiency
- Team Management
- Quality Control
- Team organization
- Project Development
- Result Driven
- Customer Relations
Volunteer Experience
Event Coordinator, Ran a team of 15 promoters at the age of 20 earning $700-$950 during every event. Worked alongside different venues for 5 years to obtain management and leadership skills., Leadership, Real Estate Association, Business Management, Entrepreneurship
Timeline
Auto Sales Associate
Star Hyundai
06.2024 - 09.2024
Auto Sales Representative
Major World Chevrolet
04.2023 - 03.2024
Head of Operations
EZ Junk Removal
06.2021 - 10.2022
Counter Sales Rep
DTG operations Dollar/Thrifty car rental
04.2019 - 06.2021
Assistant Manager
T-Mobile
03.2018 - 04.2019
Assistant Manager
AT&T Fusion wireless
05.2016 - 03.2018
Some College Credits -
LaGuardia community college
High School Diploma -
Flushing high school
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