Alan Campos
El Centro,CA
Summary
Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in tech with in-depth understanding of training requirements for different departments and levels. Qualified Member Services Representative with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in changing regulations and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Training Manager
Alex keegan
El Centro, CA
03.2021 - 01.2024
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Developed new training programs in compliance with company and government standards.
- Updated databases with new and modified customer data.
- Assisted colleagues with tasks as needed during peak times of activity.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Led on- and off-site customer support teams across multiple time zones.
- Provided top quality control and eliminated downtime to maximize revenue.
- Liaised cross-functionally to connect subject matter experts to solve problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conducted research on current industry trends to create content for press releases and other marketing materials.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Waiter
Sonia
El Centro, CA
06.2019 - 02.2021
- Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality products fully compliant with established tolerances.
- Built and maintained working relationships with peers and upper management.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Checked with customers to ensure that they were enjoying their meals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Took orders from patrons accurately and efficiently.
- Informed customers of daily specials and signature menu items.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Modified existing software systems to enhance performance and add new features.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Imperial High School
Imperial, CA07-2019
Skills
- HRIS Technologies
- Strategic Thinker
- Training Methods
- Sales Leadership Development
- New Employee Training
- Fluent in Spanish
- Fluent in English
- Sales and Upselling
- High-Energy Attitude
- Sales Expertise
- Direct Sales
- Customer Service
- Effective Communication
- Team Leadership
- Adaptable and Flexible
- Staff Training and Onboarding
- Quality Control
- Effective Planning
- Cleaning and Sanitization
- Safety Oversight
- First Aid
Affiliations
- Gym
- Sports
- Reading
- music
- learning new skills
Certification
- Cpr certification
- Guard card certification
- Certified Training manager Certificate
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Certified Training Manager
Alex keegan
03.2021 - 01.2024
Waiter
Sonia
06.2019 - 02.2021
High School Diploma -
Imperial High School