Riquelme Nativi
Lancaster,Tx
Summary
Dedicated and results-oriented Customer Service Representative with over 4 years of experience in providing exceptional customer support in high-volume environments. I am an eager learner and would love the opportunity to learn and grow with a quality organization.
Overview
5
5
years of professional experience
Work History
Millwork Consultant
Boise Cascade
Lancaster, Tx
08.2022 - Current
- Responsible for responding to customer inquiries via phone, email, or in person and provided accurate and comprehensive information about products, services, and policies.
- Addressed and resolved customer complaints and issues promptly.
- Collaborated with other team members and departments to ensure a seamless customer experience.
- Provided customers with expert advice and recommendations based on their needs.
Account Manager
Novo Building Products
Duncanville, Texas
08.2024 - 09.2025
- Manage and grow client accounts by serving as the primary point of contact for builders, contractors.
- Oversee order processing and quoting to ensure timely and accurate delivery of millwork products.
- Build and maintain strong relationships with clients through proactive communication and problem-solving.
- Collaborate with production, logistics, and sales teams to align customer needs with company capabilities.
- Resolve client concert quickly to maintain high levels of satisfaction and repeat business.
Production Line
Allied Stone
Lancaster, Tx
07.2021 - 08.2022
- Responsible for duties such as reading blueprints, operating woodworking furniture, performing cutting and shaping operations, matching materials, reinforcing joints, finishing articles, and repairing furniture.
- Always maintain a safe and clean working environment by complying with procedures, rules and regulations as well as conserving carpentry resources by using equipment and supplies as needed to accomplish job results.
Production Line
Amazon Warehouse
Lancaster, Tx
11.2020 - 07.2021
- Receiving work orders, determining the type and quantity of items ordered by the customer, obtaining storage location data, locating items in storage areas, checking items to ensure quality specifications, ascertaining all picked and packed items are recorded into amazon database to week warehouse clean and organized.
Education
AAS - Computer Drafting
Dallas College - Cedar Valley College/ East Field College
01.2024
Highschool Diploma -
Lancaster High School
01.2018
Skills
- AutoCAD
- SolidWorks
- Inventor
- Excel
- Word
- Outlook
- Bilingual
- Team player
- Fast Learner
- Excellent communication
Timeline
Account Manager
Novo Building Products
08.2024 - 09.2025
Millwork Consultant
Boise Cascade
08.2022 - Current
Production Line
Allied Stone
07.2021 - 08.2022
Production Line
Amazon Warehouse
11.2020 - 07.2021
AAS - Computer Drafting
Dallas College - Cedar Valley College/ East Field College
Highschool Diploma -
Lancaster High School
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