Alan Chacon

Professional Summary

Experienced and results-driven Retail Manager with over 15 years of success leading a high-volume perfume retail store. Proven ability to drive sales, optimize operations, and build top-performing teams. Skilled in customer relationship management, staff development, visual merchandising, and inventory control. Known for delivering exceptional customer experiences and fostering a positive store culture.

Core Competencies

• Retail Operations Management
• Team Leadership & Training
• Customer Experience & Satisfaction
• Inventory & Stock Control
• Visual Merchandising
• Sales Strategy & Performance
• Conflict Resolution
• Vendor Relations
• Loss Prevention

Professional Experience

Store Manager

Perfume Retail Store – McALlen, TX

2009 – Present

• Oversaw daily operations of a busy fragrance store, maintaining high standards of service, cleanliness, and presentation.
• Led a team of up to 6 employees, including hiring, training, performance reviews, and scheduling.
• Achieved consistent sales growth year-over-year through strategic product promotions, customer loyalty programs, and upselling techniques.
• Developed and implemented visual merchandising strategies to showcase products and attract walk-in traffic.
• Managed inventory levels, conducted stock audits, and coordinated with suppliers to ensure product availability.
• Handled conflict resolution and customer complaints with professionalism and empathy, resulting in high customer retention.
• Analyzed sales data to identify trends and adjust product mix accordingly.
• Ensured compliance with company policies, safety standards, and operational procedures.