Alan Chess
Saint Marys,OH
Summary
Responsive team leader with strong Military and Leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
18
18
years of professional experience
Work History
Shop Manager
Monro Muffler Brake & Service
Lima, OH
07.2023 - Current
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Monitored staff performance and provided feedback and guidance as necessary.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Finance Manager
Arbogast Ford
Troy, OH
06.2019 - Current
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction
- Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees
- Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms
- Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
Finance Director
American Chevrolet Buick GMC
Wapakoneta, OH
02.2016 - 06.2019
- Created and ran a separate Buy here Pay here lot which created an additional 10 cars for the dealership a month
- Reviewed credit applications against established parameters to determine approval, rejection or modification requirements
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies
- Managed accounting operations, accounting close, account reporting and reconciliations
- Reviewed credit records to evaluate customer histories
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software
- Generated average of $1800 in revenue per vehicle
- Funded deals efficiently and economically by using Route One and Docupad funding platforms
- Achieved increased service contract penetration to 55%.
Assistant Used Car Manager
ALLAN NOTT HONDA TOYOTA
Lima, OH
03.2013 - 02.2016
- Started in the detail shop and moved my way up to sales
- Responsible for acquisition, services and repairs to bring vehicles up to showroom standard for retail sale
- Worked closely with the service department to make sure each vehicle was good enough to be on the lot
- I was the one to decide what was going to be done or not to each vehicle
- Generated an average of 150 pre-owned auto, SUV and truck sales per quarter over the past 8 quarters
- Recruited and developed a high-performing sales team
- Created necessary documentation for used car sales
- Led and motivated 8-person team of sales professionals
- Maintained a strong understanding of competitors, their offerings and their presence in assigned territory
- Consistently met and exceeded department expectations for productivity and accuracy levels.
U.S Army
Infantry Team Leader - United States Army
Fort Hood, TX
08.2005 - 11.2012
- Monitored the performance of subordinates in order to improve effectiveness as a team.
- Developed individual soldier skills through instruction and mentorship.
- Conducted daily maintenance checks on weapons and equipment.
- Demonstrated exceptional equipment knowledge in infantry employment of weaponry, including rocket launchers, rifles, and mortars.
- Supervised administrative duties, prepared daily routines and maintained operational records.
- Exercised high levels of maturity, experience, judgment and rapid critical thought to operational environments.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Led infantry team of 12 members in combat operations, providing tactical guidance for individuals with varying strengths.
Education
Applied Science -
University Of Northwestern Ohio
03.2016
Skills
- Customer service
- Employee Motivation
- Leadership
- Time management
- Communication skills
- Task Delegation
- Employee Management
- Department Oversight
- Employee Development
- Performance Improvement
Accomplishments
- Process Improvement: Created a new buy here pay here lot which on average maintained a 10 car a month pace.
- Marketing: Implemented marketing strategies which resulted in 20% growth of customer base.
- Penetration: Continuously ended each month better than the last with at least 1.5 PPD and an average of $2300 a deal.
Timeline
Shop Manager
Monro Muffler Brake & Service
07.2023 - Current
Finance Manager
Arbogast Ford
06.2019 - Current
Finance Director
American Chevrolet Buick GMC
02.2016 - 06.2019
Assistant Used Car Manager
ALLAN NOTT HONDA TOYOTA
03.2013 - 02.2016
U.S Army
Infantry Team Leader - United States Army
08.2005 - 11.2012
Applied Science -
University Of Northwestern Ohio
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