Summary
Overview
Work History
Education
Skills
Timeline
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Alan Cole

Summary

Experienced customer service professional with a strong track record of effective collaboration with team members. Known for adaptability in efficiently handling changing schedules and tasks. Adept at providing exceptional service to ensure customer satisfaction and retention. Demonstrated ability to work well under pressure and deliver results in a fast-paced environment.

Overview

20
20
years of professional experience

Work History

Delivery Driver

VEHO
12.2024 - Current
  • Pick up and deliver packages to customers on assigned routes.
  • Provide excellent customer service during deliveries.
  • Load and unload packages efficiently and safely.
  • Promptly report issues, delays, or damaged packages.

Delivery Driver

Stachowski Brand
03.2018 - 12.2024
  • Created invoices using Quickbooks.
  • Delivered packages to customer doorsteps and business locations.
  • Operated a van to deliver loads as far as 200 miles from home location.
  • Inspected and maintained delivery vehicle regularly to keep in safe working order.
  • Answered common customer questions, accepted payments, verified invoices and completed required paperwork at delivery locations.
  • Verified accuracy of all deliveries against purchase orders.

Driver

Lyft
03.2017 - 03.2018
  • Placed safety as top priority for rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Observed city, street, and highway driving regulations and took necessary driving precautions when transporting customers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Service Agent

Hertz
05.2013 - 03.2017
  • Inspected vehicles for visible damage.
  • Serviced and inspected rental vehicles for customer use.
  • Transported vehicles from service area to customer pick-up area.
  • Ensured vehicles were sanitary and serviced for customer use, including washing, fueling, gassing, adding air and fluids, and ensured vehicles meet safety criteria.
  • Located and delivered vehicles to appropriate storage facilities as necessary.
  • Maintained equipment, tools and cleaning supplies.
  • Verified customer data for vehicle check-in and check-out.
  • Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.

Concierge

InterSolutions, LLC
05.2012 - 05.2013
  • Provided excellent customer service to residents in apartments throughout the metropolitan Washington DC area.
  • Responded to resident requests for special arrangements or services, such as transportation, reservations, or professional services.
  • Answered and processed customer telephone inquiries.
  • When necessary, contacted the appropriate individual or department to resolve tenant calls and followed up to ensure satisfactory resolution.
  • Maintained mail register for incoming and outgoing mail and distributed it if not picked up by resident.
  • Updated daily activity log.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Receiving Associate

Walmart
05.2010 - 12.2010
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Operated equipment while observing standard safety procedures.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Removed broken and unserviceable carts from inventory for repair.

Library Assistant

Marymount University
01.2006 - 01.2007
  • Answered student inquiries, collated books, and photocopied materials.
  • Maintained secure environment by monitoring visitors at front desk.
  • Packed materials for shipping and storage.
  • Kept detailed records of lending transactions and library users.
  • Utilized computer databases to locate library materials.
  • Helped students locate resources using catalog and circulation systems.

Education

Art Institute of Washington
Rosslyn, VA

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Marymount University
Arlington, VA

Skills

  • Service excellence
  • Active driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver

VEHO
12.2024 - Current

Delivery Driver

Stachowski Brand
03.2018 - 12.2024

Driver

Lyft
03.2017 - 03.2018

Service Agent

Hertz
05.2013 - 03.2017

Concierge

InterSolutions, LLC
05.2012 - 05.2013

Receiving Associate

Walmart
05.2010 - 12.2010

Library Assistant

Marymount University
01.2006 - 01.2007

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Marymount University

Art Institute of Washington

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Alan Cole