ALAN COX
Frisco
Summary
Experienced with managing vendor relationships to ensure efficiency and cost-effectiveness. Utilizes strategic negotiation and process optimization to benefit business operations. Track record of fostering collaborative partnerships and maintaining high standards of service.
Professional with track record in optimizing vendor relationships to support business operations. Known for driving process improvements and delivering value through strategic negotiations. Valued for strong team collaboration, adaptability to changing needs, and exceptional organizational skills.
Overview
31
31
years of professional experience
Work History
Real Estate Agent
HomeSmart Stars Realty
07.2015 - Current
- Negotiated property sales agreements, ensuring compliance with local regulations and client satisfaction.
- Developed comprehensive marketing strategies to promote listings across multiple platforms.
- Built strong relationships with clients, guiding them through the buying and selling process effectively.
- Mentored junior agents, providing training on effective sales techniques and market trends.
- Streamlined transaction processes by implementing digital tools for documentation and communication efficiency.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
District Operations Manager
WESCO Distribution
06.2011 - 09.2014
- Instrumental in meeting district operations objectives by supporting sales goals, reducing operating costs and improving billing margins through utilization of LEAN and ISO standards practices.
- Core responsibilities included:
- Drive ISO standards compliance and support WESCO procedures for document control, purchasing, process control, corrective and preventative action, control of quality records, training and statistical techniques.
- Implement and ensure consistent compliance with company standard procedures, policies, internal audit controls, Sarbanes-Oxley controls and applicable quality system requirements.
- Work with the District purchasing group to process supplier returns of excess/obsolete inventory and inactive inventory write-offs.
- Process all branch stock, SO, DS and expense invoices for payment, ensuring that any special terms or cash discounts are taken. Make the appropriate deductions from supplier invoices when warranted.
- Provide overall district direction and support for facilities, administration, customer service, audit support/compliance and ISO compliance where applicable.
- Approve and forward all payroll exception reports for the District to accounting.
- Assist in the recruitment, selection, training/coaching of the district/branch personnel.
Dallas Operation Manager
WESCO Distribution
07.2010 - 06.2011
- Promoted within 1 year.
Prepaid Vendor Ops Manager
AT&T
06.2007 - 06.2010
- Successfully managed a $4 million payroll budget while achieving a reduction in cost per call and customer satisfaction goals – Ranked in the 10% for performance
- Core responsibilities included:
- Built alliances with multiple call-center vendors in the Northeast and Prepaid Division’s with accountability for transitioning from AT&T/Cingular to outsourced call center environment with 1000 to 1600 customer service representatives.
- Consulted with vendors’ on-site management team for efficient transition to outsourced customer service program; also consulted on computer hardware & software applications, hiring and screening, telephony, workforce scheduling and performance management issues.
Vendor Ops Manager
AT&T
09.2004 - 06.2007
- Successfully managed a $4 million payroll budget while achieving a reduction in cost per call and customer satisfaction goals – Ranked in the 10% for performance
- Core responsibilities included:
- Built alliances with multiple call-center vendors in the Northeast and Prepaid Division’s with accountability for transitioning from AT&T/Cingular to outsourced call center environment with 1000 to 1600 customer service representatives.
- Consulted with vendors’ on-site management team for efficient transition to outsourced customer service program; also consulted on computer hardware & software applications, hiring and screening, telephony, workforce scheduling and performance management issues.
Technical Support Manager
AT&T
08.2003 - 08.2004
- Led a team of 12+ technical support representatives in a 24X7 call center supporting the Northeast Market;
- Reported outages and implemented strategies to ensure optimum reliability of system.
- Hired, trained and mentored technical and customer service representatives as well as coached and evaluated performance.
Customer Service Manager
AT&T
04.2001 - 07.2003
- Supervised 15 customer care representatives provided coaching and mentoring, implemented performance management strategies while challenge individuals and teams to excel.
- Implemented strategies to facilitate change and performance improvement.
- Improved employee retention along with staff development strategies
- Selected as leader for the Family Talk features issues
Call-Center Superstar/Outbound Division
TV Guide
01.1997 - 01.2001
- Implemented supervisory, sales and team building skills in order to optimize performance and lead a team of sales representatives;
- Conducted on-going training and used coaching skills to build a loyal, high performance team.
- Operated and maintained ACD-linked predictive dialer with responsibility for creating, uploading and downloading campaign files, building statistical reports and research system flaws.
- Optimized TCS payroll system and scheduling application.
Blended Account Representative
TV Guide
01.1995 - 01.1997
- Utilized predictive dialer system for both incoming and outgoing calls;
- Solicited new accounts and provided technical support as well as resolved complex customer problems.
- Consistently ranked in the top 10% of paid sales
Education
Bachelor of Science - Business Administration, Marketing
Northeastern State University
Skills
- Highly professional
- Negotiation expertise
- Strong organizational skills
- Excellent teamwork
- Tech-Savvy
- Partnership development
- Excellent communicator
ACHIEVEMENTS
AT&T CEO Advisory Counsel, AT&T Service of Excellence Award, AT&T Circle of Excellence Award for Exemplary Leadership & Results
Timeline
Real Estate Agent
HomeSmart Stars Realty
07.2015 - Current
District Operations Manager
WESCO Distribution
06.2011 - 09.2014
Dallas Operation Manager
WESCO Distribution
07.2010 - 06.2011
Prepaid Vendor Ops Manager
AT&T
06.2007 - 06.2010
Vendor Ops Manager
AT&T
09.2004 - 06.2007
Technical Support Manager
AT&T
08.2003 - 08.2004
Customer Service Manager
AT&T
04.2001 - 07.2003
Call-Center Superstar/Outbound Division
TV Guide
01.1997 - 01.2001
Blended Account Representative
TV Guide
01.1995 - 01.1997
Bachelor of Science - Business Administration, Marketing
Northeastern State University
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