ALAN CRAIG
BRONX,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Captain
Empellon
10.2021 - Current
- Familiarized guests with menu and beverage selections including signature cocktails, an extensive wine list, and modern menu served in a dramatic dining room setting
- Interact with customers, making recommendations based on likes and dislikes, while using appealing, descriptive phrases to describe dishes, and recommending complementary wines
- Responsive to the moods and needs of each customer, building customer loyalty through consistently quick, well-timed and professional service.
Server Shift Leader
Becco Nyc
05.2018 - 03.2020
- Extensive knowledge of 500+ bottles, educating guests in concepts of wine making, nose and taste, evaluation, and regions of production, working with the team to cultivate loyal customers
- Contributed to Becco's growth as a landmark destination for New York foodies and restaurantuers
- Educated customers about varietals, wine regions, and the difference between old world and new, the effects of wood in maturation, the distillation process, and other aspects of production and aging of fine wines
Front Server
THE CLOCKTOWER
01.2016 - 03.2018
- Greeted and served guests in James Atherton's Michelin starred restaurant in the New Edition hotel. Familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals
- Increased sales by directing guests to meal add-ons and specialty drinks of perceived value
- Memorized details of daily specials, seasonal items and options, as well as preparation techniques
- Appointed lead server for high-profile private parties frequented by celebrities, corporate heads and dignitaries.
Education
Associate of Arts - Communications
06.1996
Skills
- Order Accuracy
- Operational Efficiency
- Wine Service
- Special Requirements
- Customer Satisfaction
- Front of House Display Creation
- Quality Control
- Customer Needs Assessments
- Daily Specials Memorization
- Menu Presentation
- Menu Knowledge
Certification
Food Handler’s Certificate, New York City Department of Health – 2015
T.I.P.S. Certification, New York, NY – 2012-present
Timeline
Server Captain - Empellon
10.2021 - Current
Server Shift Leader - Becco Nyc
05.2018 - 03.2020
Front Server - THE CLOCKTOWER
01.2016 - 03.2018
Rutgers, The State University of New Jersey - Associate of Arts, Communications
Food Handler’s Certificate, New York City Department of Health – 2015
T.I.P.S. Certification, New York, NY – 2012-present
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