Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alan Crossman

Pensacola,FL

Summary

Dynamic Service Manager with a proven track record at Tires Plus Automotive, excelling in customer service management and team leadership. Skilled in problem-solving and workflow management, I transformed customer complaints into loyalty opportunities, enhancing satisfaction and fostering a positive work environment. Committed to safety and high-quality service delivery.

Overview

11
11
years of professional experience

Work History

Service Manager

Tires Plus Automotive
01.2023 - 01.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Service Technician

Firestone Complete Auto
08.2020 - 01.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Assistant Manager

American Lubefast
07.2014 - 08.2020


  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Escambia High School
Pensacola, FL

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Customer service management
  • Time management
  • Goal oriented
  • Workflow management
  • Employee supervision
  • Service scheduling
  • Staff management
  • Service documentation

Timeline

Service Manager

Tires Plus Automotive
01.2023 - 01.2025

Service Technician

Firestone Complete Auto
08.2020 - 01.2023

Assistant Manager

American Lubefast
07.2014 - 08.2020

Escambia High School

Similar Profiles

CREATE PROFILE