Alan Cruz Reinoso
The Bronx
Summary
Dynamic Service Advisor with a proven track record at Angel's Auto Care Center, excelling in customer service and complaint resolution. Skilled in vehicle inspection and inventory management, I foster strong client relationships and consistently enhance service delivery, ensuring customer satisfaction and loyalty. Adept at multitasking and effective communication, I drive operational success.
Overview
13
13
years of professional experience
Work History
Service Advisor
Angel's Auto Care Center
West Palm Beach
08.2024 - Current
- Inspected vehicles to identify repair and maintenance needs, advising customers on necessary services.
- Prepared service invoices and collected payments from customers efficiently.
- Managed incoming calls for quotes and information regarding dealership services.
- Responded promptly to customer inquiries via phone, email, or in person.
- Developed strong customer relationships through exceptional service delivery.
- Resolved complaints courteously and effectively.
- Explained product features and benefits clearly to enhance customer understanding.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Parts Department Supervisor
Florida Fine Cars
Miami
11.2018 - 08.2024
- Managed daily operations of parts department including ordering, receiving and stocking inventory.
- Generated reports on order status, inventory levels, sales trends, cost analysis.
- Negotiated terms with vendors to secure competitive pricing for merchandise purchases.
- Reviewed invoices for accuracy prior to payment processing.
- Maintained working relationships with suppliers in order to obtain discounts or special offers when available.
- Resolved customer complaints regarding product availability or quality in a timely manner.
- Monitored employee productivity to ensure accuracy in all tasks related to the parts department.
- Trained new staff members on proper inventory control procedures and safety protocols.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Coordinated with the store manager to develop budgets and financial forecasts.
Dispatcher
Parts Plus
The Bronx
09.2017 - 08.2018
- Provided timely updates to customers regarding their orders or requests.
- Developed strategies for improving efficiency within the dispatch department.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched calls for emergency services.
Meat Department Manager
Fairway Supermarket
The Bronx
07.2012 - 11.2015
- Ordered, received, and stocked merchandise promptly to maintain inventory levels.
- Ensured strict adherence to food safety regulations established by local authorities.
- Coached employees on handling procedures for raw meats to enhance safety.
- Managed daily operations of Meat Department, including staffing and scheduling.
- Supervised staff performance to deliver consistent quality products to customers.
- Resolved customer complaints efficiently while upholding company policies.
- Provided training for new employees on meat cutting techniques and safety protocols.
- Monitored inventory levels regularly to ensure adequate stock availability.
Education
High School Diploma -
Instituto De Estudios Avanzados
Santiago, Rep. Dom.06-2002
Some College (No Degree) - Civil Engineering
UTESA
Santiago. Rep. Dom.Skills
- Excellent Customer Service
- Parts ordering
- Vehicle inspection
- Inventory management
- Complaint resolution
- Effective communication
- Attention to detail
- Bill preparation
- Team collaboration
- Service estimates
- Multitasking and organization
- Service recommendations
- Warranty claims management
- Repairs scheduling
- Inbound call management
Languages
Spanish
Professional
English
Professional
Timeline
Service Advisor
Angel's Auto Care Center
08.2024 - Current
Parts Department Supervisor
Florida Fine Cars
11.2018 - 08.2024
Dispatcher
Parts Plus
09.2017 - 08.2018
Meat Department Manager
Fairway Supermarket
07.2012 - 11.2015
High School Diploma -
Instituto De Estudios Avanzados
Some College (No Degree) - Civil Engineering
UTESA
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