Alan Dam
El Monte,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
CVS
09.2024 - 08.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, coordinating restocking and product placement for optimal sales.
- Conducted regular performance evaluations, providing feedback to improve team productivity.
- Resolved customer inquiries and complaints, enhancing service quality and retention rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Crew Leader
Godoi Handyman
08.2019 - 08.2024
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new crew members on safety protocols and operational best practices.
- Coordinated project schedules, prioritizing tasks to meet deadlines effectively.
- Conducted quality checks on completed work, ensuring adherence to company standards.
- Assisted in inventory management, tracking supplies and equipment usage accurately.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Led safety meetings, promoting a culture of vigilance and risk awareness among staff.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Tour Manager
CMN
07.2014 - 09.2019
- Coordinated logistics for national tours, ensuring timely arrivals and departures.
- Managed artist schedules, optimizing performance times and travel arrangements.
- Developed relationships with venues, enhancing collaboration and support for events.
- Oversaw on-site operations, troubleshooting issues to maintain seamless tour execution.
- Implemented safety protocols, ensuring compliance during all tour activities.
- Trained junior staff on operational procedures and best practices in tour management.
- Analyzed travel routes for efficiency, reducing costs while maintaining quality service.
- Collaborated with marketing teams to promote events, increasing audience engagement and ticket sales.
- Coordinated accommodations for crew and tour transportation between destinations.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
- Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
Store Manager
RaceTrac
07.2010 - 07.2014
- Oversaw daily operations to ensure compliance with company standards and procedures.
- Managed inventory levels, optimizing stock to reduce shortages and overages.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Led team in implementing promotional strategies to enhance sales performance and customer engagement.
- Enhanced store layout for better product visibility, resulting in improved customer flow.
- Conducted regular audits of financials and inventory to maintain accuracy and accountability.
- Developed schedules for staff, ensuring adequate coverage during peak hours while managing labor costs.
- Fostered a positive work environment, encouraging teamwork and collaboration among employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA12.2000
Skills
Fast learner
- Staff management
- Training and mentoring
- Operations management
- Workplace safety
- Financial management
Languages
Spanish
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Shift Supervisor
CVS
09.2024 - 08.2025
Crew Leader
Godoi Handyman
08.2019 - 08.2024
Tour Manager
CMN
07.2014 - 09.2019
Store Manager
RaceTrac
07.2010 - 07.2014
GED -
Gwinnett Technical College