Alan de Leon
Austin,TX
Summary
Proactive and meticulous professional with over 5 years of experience in sales/customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Guitar Center
Austin, TX
10.2017 - Current
- Achieving sales and margin targets for the store
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed, marketed and sold full range of products and support services.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Inventory Clerk
Doctor's Hospital at Renaissance
McAllen, TX
05.2015 - 04.2017
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Front Desk Clerk/Cashier
Motel
Edinburg, TX
09.2013 - 05.2015
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associates of Applied Science - Music in Business
Technology Academy
2010
Skills
- Customer Service (5 years)
- Retail Sales (5 years)
- Negotiation and Conflict Resolution
- Handling Escalations
- Issue Resolutions
- Inventory Control
- Office Management
- Administration and Reporting
- Time Management
- Excellent customer service/people skills
- Proficient in Microsoft Office
- Quality Assurance
Audio Engineering
Over 10 years of music recording. Proficient in Logic Pro and Pro Tools
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Guitar Center
10.2017 - Current
Inventory Clerk
Doctor's Hospital at Renaissance
05.2015 - 04.2017
Front Desk Clerk/Cashier
Motel
09.2013 - 05.2015
Associates of Applied Science - Music in Business
Technology Academy
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