Alan Desnoyers
Layton,UT
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
41
41
years of professional experience
Work History
Manager of Operations
Walmart
Layton, UT
11.2023 - Current
E-Commerce Personal Shopper
Walmart
Layton, UT
08.2021 - Current
Team Leader
Walmart
Layton, UT
08.2021 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained accurate records of all sales transactions.
- Answered phone calls and took reservations from customers in a courteous manner.
- Managed point-of-sale system operations such as entering items on order tickets.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Checked identification for alcohol purchases according to state law regulations.
- Responded promptly to customer inquiries regarding menus or services offered.
- Updated records related to customer transactions using computer software programs.
- Supported other team members during peak business hours or special events.
- Provided excellent customer service through friendly interactions with guests.
- Performed opening and closing tasks such as cleaning duties, stocking supplies.
- Resolved customer complaints promptly and professionally.
Owner
Ladybug Inn Catering
Greenwich, NY
01.1987 - 07.2021
- Developed policies and procedures for the organization.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented quality assurance processes to ensure product excellence.
- Organized events such as trade shows and conferences.
- Oversaw budgeting and financial management.
- Collaborated with other owners on joint ventures and shared resources.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Monitored performance of personnel against goals set forth by the company.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Hosted special events to boost brand awareness and increase community engagement.
- Set pricing structures according to market analytics and emerging trends.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Master AT Arms
US Navy
San Diego
10.1983 - 12.1987
- Enforced safety regulations during drills and exercises to maintain operational readiness.
- Implemented procedures for controlling access to restricted areas.
- Developed security plans for special events such as port visits or ceremonies.
- Managed maintenance schedules for all physical security systems aboard the vessel.
- Compiled detailed reports documenting any incidents that occurred onboard.
- Advised commanding officers on security issues related to ship operations or personnel issues.
- Coordinated with local law enforcement agencies when necessary regarding incidents occurring on board the vessel.
- Provided guidance on the proper use of force and weapons in accordance with applicable laws and regulations.
- Maintained accountability for weapons, ammunition, keys, and other sensitive items.
- Conducted training sessions on proper security protocols and procedures.
- Inspected weapons storage areas regularly to ensure they are secure from unauthorized access.
- Assessed potential threats to personnel or facilities while ashore or at sea.
- Supervised a team of watchstanders responsible for monitoring all areas of the vessel.
- Verified that all personnel were properly identified before allowing entry onto the vessel.
- Investigated reports of theft, vandalism, drug use, or other criminal activities aboard the vessel.
- Conducted security sweeps of shipboard spaces and personnel to ensure compliance with Navy regulations.
- Patrolled decks and passageways to monitor crew member activities.
- Performed random searches of crew members' belongings for contraband materials.
- Responded to emergency situations such as fires, medical emergencies, or terrorist threats.
- Conducted investigations into alleged violations of military law or policy.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Investigated security breaches and took appropriate measures to minimize damage.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Monitored and authorized employee and guest access to guard against theft.
- Held routine and surprise drills to keep help security team members practice response plans.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
Education
certificate of completion - Military Security
Naval Military Police Trianing
San Diego, CA02-1984
High School Diploma -
Cohoes High School
Cohoes, NY06-1983
Skills
- Troubleshooting
- Communication
- Clerical Support
- Customer Relations
- Excellent Communication
- Conflict Resolution
- Supervision and leadership
- Decision-Making
- Collaboration
- Public Speaking
Affiliations
- kayaking,camping, horse back riding,swimming, spending time with family.
Accomplishments
- good conduct metal
Timeline
Manager of Operations
Walmart
11.2023 - Current
E-Commerce Personal Shopper
Walmart
08.2021 - Current
Team Leader
Walmart
08.2021 - Current
Owner
Ladybug Inn Catering
01.1987 - 07.2021
Master AT Arms
US Navy
10.1983 - 12.1987
certificate of completion - Military Security
Naval Military Police Trianing
High School Diploma -
Cohoes High School