Alan Downhour
Stanwood,WA
Summary
Dynamic operations manager with a proven track record at Stanwood Cafe, enhancing business efficiency through strategic inventory management and fostering a positive workplace culture. Skilled in customer relations and staff management, I excel in relationship building and employee development, driving a 20% increase in team performance and customer satisfaction.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
25
25
years of professional experience
Work History
Owner/Operations Manager
Stanwood Cafe
12.2005 - 06.2025
- Developed operational processes to enhance business efficiency and customer satisfaction.
- Managed daily tasks, ensuring smooth operation and adherence to quality standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Researched market trends to inform product offerings and improve customer engagement.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Asbestos Abatement Supervisor
AA Services
02.2000 - 07.2004
- Supervised asbestos abatement operations ensuring compliance with safety regulations and industry standards.
- Developed and implemented training programs for new personnel on best practices and safety protocols.
- Coordinated project schedules, resource allocation, and workflow to optimize team efficiency.
- Conducted regular site inspections to identify hazards and enforce adherence to safety measures.
Education
Associate of Arts -
Skagit Valley College
Mount Vernon, WASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Team oversight
- Employee development
- Human resource management
- Labor relations
Timeline
Owner/Operations Manager
Stanwood Cafe
12.2005 - 06.2025
Asbestos Abatement Supervisor
AA Services
02.2000 - 07.2004
Associate of Arts -
Skagit Valley College
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