Alan Edwards
Northlake,TX
Summary
Product Owner / Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Proven track record of executing successful product releases and increasing revenue growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Product Owner / Subject Matter Expert
ELP Aviation
10.2022 - Current
- Product Owner and SME for CrewPortal application.
- Collaborated with cross-functional teams to prioritize product features based on customer feedback and business objectives.
- Participated in sprint planning and grooming sessions, ensuring that product features were delivered on time.
- Maintained product backlogs.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Supported implementations of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
- Analyzed customer feedback to identify opportunities for product improvement.
Senior Business Analyst
Sabre/CAE
08.2016 - 10.2022
- Subject Matter Expert on multiple Sabre/CAE applications including Flight Plan Manager and Movement Manager.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Conducted onsite and remote training sessions for Managers, Key Users, and End Users on multiple Sabre/CAE applications.
Crew Analyst / Training Planner
CHC Helicopter
05.2013 - 08.2016
- Accountable for the operational execution of crew training and scheduling.
- Managed and coordinated manpower requirements across entire fleet.
Flight Dispatcher / Charter Sales
Fairwind Air Charter
10.2011 - 04.2013
- Maintained operational control of all domestic and international flights.
- Ensured aircraft performance capabilities and crew duty limitations were not exceeded.
Flight Dispatcher
American Eagle Airlines
05.2011 - 10.2011
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Responsible for flight planning, fuel calculations, aircraft performance, and numerous other safety of flight operations.
4th Special Operations Squadron
United States Air Force
05.2002 - 05.2006
- Multiple deployments in support of Operation Iraqi Freedom.
Education
Bachelor of Science - Organizational Security And Management
University of Phoenix
Tempe, AZ07.2015
Skills
Agile methodologies
Product backlog management
Product documentation
User story creation
Stakeholder communication
Customer feedback analysis
Release planning
Communication and presentation skills
Adaptability and flexibility
Certification
FAA Aircraft Dispatch License
Timeline
Product Owner / Subject Matter Expert
ELP Aviation
10.2022 - Current
Senior Business Analyst
Sabre/CAE
08.2016 - 10.2022
Crew Analyst / Training Planner
CHC Helicopter
05.2013 - 08.2016
Flight Dispatcher / Charter Sales
Fairwind Air Charter
10.2011 - 04.2013
Flight Dispatcher
American Eagle Airlines
05.2011 - 10.2011
4th Special Operations Squadron
United States Air Force
05.2002 - 05.2006
Bachelor of Science - Organizational Security And Management
University of Phoenix
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