Alan Egan
Clinton,PA
Overview
28
28
years of professional experience
Work History
Owner/Operator
Zoom Party
Pittsburgh, PA
09.2010 - 12.2024
- Developed policies and procedures for the organization.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
- Created marketing campaigns to attract new customers.
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified new opportunities for growth, expansion, and diversification.
- Created journal entries accurately and timely for month end close processes.
- Monitored cash flows and prepared weekly cash projections.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Prepared monthly closing entries for multiple companies' books of records.
- Monitored balance sheets and income statements to evaluate financial performance.
- Managed accounts payable and receivable, improving cash flow management.
- Posted financial data in Excel spreadsheets and managed inventory.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Updated website content regularly according to changing market conditions.
- Processed credit card payments using secure payment gateways.
- Managed inventory levels to ensure timely delivery of orders.
- Identified opportunities to increase efficiency in operations processes.
- Responded promptly to customer inquiries regarding order status updates.
- Provided customer service support via email, phone and live chat.
- Created detailed product descriptions including features, benefits and technical specifications.
- Generated reports on sales performance, customer feedback and inventory status.
- Analyzed sales data to identify trends in customer preferences.
- Tested functionality of ecommerce platform prior to launch.
- Assisted with the development of new product offerings based on market research results.
- Developed and maintained relationships with vendors to ensure product availability for customers.
- Negotiated pricing terms with manufacturers for bulk purchases of merchandise.
- Delivered e-mail confirmation of completed transactions and shipment.
- Purchased new or used items from online or physical sources for resale via websites.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Handled all aspects of business, including accounting, purchasing and web design.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Canceled orders based on customer requests or inventory or delivery problems.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
Store Owner
Dollar Discount
Pittsburgh, PA
09.2000 - 05.2012
- Maintained records of sales, profits and losses within the store.
- Identified opportunities for improvement within existing processes.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Managed inventory levels, restocking shelves as needed.
- Developed and implemented a customer loyalty program to increase repeat business.
- Organized and scheduled staff to maximize efficiency in the store.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Top Operator of the Year 2001 and 2004 for all Dollar Discount Franchisee stores.
Staff Accountant
GNC - General Nutrition Centrer
Pittsburgh, PA
09.1996 - 08.2000
- Created monthly financial reports and presented them to over 30 franchisees.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Managed relationships with franchisees tax accountant.
- Created budget forecasts based on historical trends, current market conditions, and franchisees' objectives.
- Reviewed banking transactions and balances on a monthly basis to ensure that sufficient liquidity is available at all times.
- Developed strategies to improve the organization's overall cash flow management.
- Maintained accurate records of all financial transactions related to cash flows.
- Created a faster system using Excel to create financial statements for the GNFS team.
Education
Bachelor of Science - Accounting And Finance
St. Vincent College
Latrobe, PA05-1996
Skills
- Sales negotiation
- Risk management
- Negotiation
- Operations management
- Client relationship management
- Profit optimization
- Financial planning
- Financial analysis
- Payroll processing
- Documentation and reporting
- Operations oversight
- Inventory management
- Cashflow management
- Staffing
- E-commerce platforms
- Shipping and logistics
- Market research
- Online platforms
- Shipping logistics
- Shipping management
- Website management
Timeline
Owner/Operator
Zoom Party
09.2010 - 12.2024
Store Owner
Dollar Discount
09.2000 - 05.2012
Staff Accountant
GNC - General Nutrition Centrer
09.1996 - 08.2000
Bachelor of Science - Accounting And Finance
St. Vincent College