Summary
Overview
Work History
Education
Timeline
Generic

Alan Ely

Fort Worth,TX

Summary

A customer-focused competitor that seeks excellence in every endeavor. An experienced manager, who has proved in multiple environments, that treating people with genuine interest and respect is the key to customer loyalty and satisfaction. An eye for detail and an unbending desire to do things correctly, a person that can be counted on.

Overview

16
16
years of professional experience

Work History

Roofing Specialist

Triumph Roofing And Construction
06.2023 - Current
  • Enhanced roof quality by conducting thorough inspections and identifying areas for repair or replacement.
  • Exceeded client expectations by delivering high-quality workmanship and maintaining excellent communication throughout the project duration.

Public Safety Sergeant

Harding University
06.2018 - 06.2023
  • Proactively function within the department to serve and protect the people and property of Harding University, while developing and maintaining relationships with students and staff.
  • Supervise and train officers and student staff to provide excellent customer service.
  • Render first aid to individuals and coordinate with SFD and Northstar to transport and serve Harding and non Harding population.
  • Trained in accordance to the standards set by the Arkansas State Police for Commissioned School Security Officer.

Workforce Specialist

State of Arkansas
09.2022 - 05.2023
  • Empower clients to transition from unemployed to a career minded path through facilitating resources and direction
  • Work within the standards and policies of the State of Arkansas and the TANF program to identify needs of individuals, to aid their progress through coaching, and to empower them to better their employment conditions.

Neurology Account Manager

OWP Pharmaceuticals
03.2016 - 07.2018
  • Promoted the writing of a Branded Generic product for Epilepsy
  • Developed, implemented, and executed a comprehensive business plan by gaining a deep understanding of the assigned territory
  • Collaborated with key staff and pharmacists to ensure timely delivery and proper administration of products.

Branch Manager and Service Manager

Wachovia and Wells Fargo
04.2008 - 01.2016
  • As a Branch Manager, promoted the branch in the community and oversaw all functions of the branch, including daily transaction activity, compliance, and regulatory requirements
  • As a Service Manager, focused on the operations of the branch and compliance to banking regulations
  • Collaborated with Risk Management and senior staff to mitigate risk and identify potential areas of concern for the bank and/or the customer.
  • Recruited, trained, and coached branch staff, observing performance, and providing feedback to ensure consistent team performance and excellent customer satisfaction
  • Supervised 10-16 staff members.

Education

Bachelor of Science in Psychology -

Abilene Christian University
Abilene, TX

Bachelor of Social Work -

University of Texas at Arlington
Arlington, TX

Timeline

Roofing Specialist

Triumph Roofing And Construction
06.2023 - Current

Workforce Specialist

State of Arkansas
09.2022 - 05.2023

Public Safety Sergeant

Harding University
06.2018 - 06.2023

Neurology Account Manager

OWP Pharmaceuticals
03.2016 - 07.2018

Branch Manager and Service Manager

Wachovia and Wells Fargo
04.2008 - 01.2016

Bachelor of Science in Psychology -

Abilene Christian University

Bachelor of Social Work -

University of Texas at Arlington

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Alan Ely