Alan Erceg
Summary
Dedicated Senior API Integration Engineer with over 4 years of experience in Rest APIs and EHR/EMR medical systems. Recognized for a customer-centric approach, exceptional attention to detail, and a track record of achieving results. Proficient in cross-functional communication with internal and external teams worldwide. Seeking a position that leverages my expertise to enhance the overall client experience.
Overview
12
12
years of professional experience
Work History
Senior API Engineer
Philips Healthcare
05.2019 - Current
- Orchestrated the end-to-end onboarding process for clients utilizing our API. This involved collaborating closely with clients to understand their integration requirements, creating customized integration plans, and guiding them through testing phases to ensure a seamless transition to production environments.
- Worked collaboratively with diverse teams spread across different geographical locations. My role demanded effective communication and coordination with teams comprising developers, project managers, and client support specialists to initiate API implementations and resolve integration challenges.
- Maintained a strong focus on quality assurance throughout the integration process. Conducted thorough testing, debugging, and troubleshooting to identify and rectify integration issues promptly, ensuring a reliable and error-free integration experience for our clients.
Product Support Engineering Liaison
Philips Healthcare
01.2017 - 05.2019
- Act as the primary point of contact between product support and engineering teams for any escalated customer issues.
- Maintained a comprehensive ticket tracking system that improved transparency and allowed for proactive issue management.
- Played a crucial role in enhancing the onboarding process for new product support representatives, leading to quicker proficiency and reduced training time.
- Collaborated with engineering teams to expedite solutions and prioritize critical issues.
Product Support Specialist
Philips Healthcare
12.2012 - 01.2017
- Responded to incoming customer inquiries via calls, emails, and chats promptly and professionally.
- Ensured a high level of customer satisfaction by effectively resolving issues, addressing concerns, and providing clear and concise solutions.
- Developed and delivered informative and engaging training sessions, ensuring customers were well-equipped to leverage the software's features effectively.
- Strong analytical and problem-solving skills, consistently delivering timely and accurate solutions to customer issues.
Tech Support Specialist
ZOLL LifeVest
05.2011 - 12.2012
- Proficiently handle incoming calls to diagnose and troubleshoot issues with the Lifevest system.
- Demonstrate empathy, patience, and compassion while assisting patients who are often in extremely stressful situations.
- Contribute to the "On-Call" team rotation, providing essential support during periods of increased call volume.
Education
Associate Degree - Computer Information Management
International Academy of Design And Technology - Pittsburgh
Pittsburgh, PA06.2002
Skills
SQL Database
Kibana
Python
JIRA Ticketing System
Timeline
Senior API Engineer
Philips Healthcare
05.2019 - Current
Product Support Engineering Liaison
Philips Healthcare
01.2017 - 05.2019
Product Support Specialist
Philips Healthcare
12.2012 - 01.2017
Tech Support Specialist
ZOLL LifeVest
05.2011 - 12.2012
Associate Degree - Computer Information Management
International Academy of Design And Technology - Pittsburgh