Alan Fernandez
Woodstock,GA
Summary
Dynamic professional with a strong work ethic and proven leadership experience. Skilled in records management, customer relations, and process improvement to enhance efficiency. Recognized for sound decision-making under pressure and mentoring junior personnel, while ensuring compliance and high standards in all administrative functions.
Overview
8
8
years of professional experience
Work History
HVAC Installer
Martinez Heating & Air
01.2025 - Current
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
Server
El Super Pan
05.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Executive Administrator
Murphy Transportation Group
02.2022 - 05.2023
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Managed key executive office staff and prioritized workloads.
- Served as a trusted advisor to executives, providing guidance and support in strategic decision-making.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on the applicant's resume.
Administrative Specialist
United States Marine Corps
01.2018 - 01.2022
- Managed and maintained official correspondence, records, and reports with strict attention to accuracy and confidentiality.
- Oversaw daily administrative operations, including personnel files, leave requests, and pay documentation.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Provided direct support to leadership by preparing briefings, schedules, and reports under tight deadlines.
- Trained and supervised junior Marines, ensuring compliance with USMC standards and procedures.
- Coordinated travel, logistics, and administrative requirements for service members.
- Utilized military systems and databases to process personnel actions and maintain readiness tracking.
- Ensured compliance with military regulations and policies in all administrative functions.
- Recognized for leadership, discipline, and ability to adapt in high-pressure environments.
Education
Associate of Applied Science - Cyber Security
Chattahoochee Technical College
Marietta, GA12-2025
Skills
- Team Leadership & Training
- Mentorship & Supervision
- Conflict Resolution
- Decision-Making Under Pressure
- Records & Data Management
- Microsoft Office Suite
- Strong Work Ethic & Discipline
- Office management
- Customer relations
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
HVAC Installer
Martinez Heating & Air
01.2025 - Current
Server
El Super Pan
05.2023 - 01.2025
Executive Administrator
Murphy Transportation Group
02.2022 - 05.2023
Administrative Specialist
United States Marine Corps
01.2018 - 01.2022
Associate of Applied Science - Cyber Security
Chattahoochee Technical College
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