Seasoned Operations Manager and talented leader with 29 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Transportation Operation's Manager 1
Virginia Department Of Transportation
08.1994 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Directed initiatives to improve work environment, company culture or overall business strategy.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Trained and guided team members to maintain high productivity and performance metrics.
Trained new employees on proper protocols and customer service standards.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reported issues to higher management with great detail.
Transportation Operator 2
Virginia Department Of Transportation
08.2007 - 12.2022
Completed pre- and post-trip inspections and promptly reported issues to supervisor.
Drove single axle dump and tandem dump trucks in all types of weather conditions.
Completed routes smoothly to maximize productivity and minimize delays.
Collected, secured and transported backhoe and motorgrader equipment.
Worked with and supervised crews on highway to maintain road up to Highway safety standards
Adhered to all established operational and safety procedures with every route.
Met safety and regulatory standards for full operational compliance.
Analyzed transportation data to identify improvement opportunities.
Transportation Operator 2 Sign Crew
Virginia Department Of Transportation
08.1994 - 08.2007
Completed pre- and post-trip inspections and promptly reported issues to supervisor.
Drove pick up truck and one ton utility trucks in all types of weather conditions.
Completed sign installations and sign repairs to maximize productivity and minimize delays.
Lead crew on the proper installation of signs and proper work zones for safety
Completed routes smoothly to maximize productivity and minimize delays.
Adhered to all established operational and safety procedures with every route.
Met safety and regulatory standards for full operational compliance.
Class B Operator Paint Crew
Virginia Department Of Transoprtation
05.1994 - 08.1994
Used thermo plastic, spray truck to install proper road markings for safe traffic travel
Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
Followed safety protocols and used protective equipment during painting projects to minimize risk.
Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
Read blueprints and instructions and examined surfaces to determine kind and amount of work necessary for each project.
Conducted final work check to assess quality and make corrections if necessary.
Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
Assistant Division Administrator-Delivery at Virginia Department of Transportation (Traffic Operations Division)Assistant Division Administrator-Delivery at Virginia Department of Transportation (Traffic Operations Division)