Alan Fuentes

Human Resources specialist supervises or performs personnel and administrative functions in support of company, battery, troop, detachments at division, corps, and echelons above corps; in brigade and battalion S1's or in other similar organizations, activities and units; and advises the commander, the staff, and unit Soldiers on human resource matters.

Supervises, installs, operates, and performs unit maintenance on manual and automated telecommunications equipment that may link mainframes, minicomputers and microcomputers to networks; uses various protocols and topologies, including local area networks and wide area networks. Installs, operates, and maintains telecommunications and automated message switching equipment, performs network troubleshooting and problem diagnosis; performs tests to check signal flow and linkage to other installations; maintains records of message activity.

The Service Manager is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides excellent customer service. A service manager manages the service department team and handles customer service interactions, reports and repairs.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Maintained records of service transactions and customer feedback for future reference.
• Analyzed service reports to identify areas of improvement.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.