Alan Fung
Seeking Paralegal Job
Billerica,MA
Summary
Organized, dedicated, and ambitious graduate with a Paralegal Certificate from Boston University Specialized in Legal writing & Research, and Litigation. Seeking to leverage my skills in legal research, writing, and customer service in a Paralegal/Legal Secretary/Legal Assistant Role.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Associated Credit Services
Tewksbury , MA
03.2021 - Current
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
Store Manager
CubeSmart Self Storage
- Called and emailed people in regard to their past due payments on their account.
- Worked with Microsoft Office 365 Suite to send emails, write documents, and created excel spreadsheets.
Account Manager
Boston Direct Inc
Framingham , MA
03.2019 - 01.2020
- Provided quality customer service to customers, help people with their problems with electrical billings issues, Build relationships with prospective clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new third-party electric and updated account information to maintain high standards of client service.
Sales Assoicate
Macy's
Burlington, MA
09.2016 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
B.A - Liberal Arts; Legal Studies and Writing
University of Massachusetts Lowell
Certified Paralegal (CP) - undefined
Boston University
Timeline
Call Center Representative
Associated Credit Services
03.2021 - Current
Account Manager
Boston Direct Inc
03.2019 - 01.2020
Sales Assoicate
Macy's
09.2016 - 03.2019
Certified Paralegal (CP) - undefined
Boston University
B.A - Liberal Arts; Legal Studies and Writing
University of Massachusetts Lowell
Store Manager
CubeSmart Self Storage
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