Alan Fung
Billerica,MA
Summary
Detailed and resourceful Office Service Associate with 3+ years of experience, bringing passion, energy and creativity to workplace. Works diligently to get things done quickly without sacrificing quality. Remains calm under pressure and adapts to ever-changing work environments.
Overview
6
6
years of professional experience
Work History
Office Services Associate
Williams-Lea/Hinshaw & Culbertson
Boston, MA
12.2022 - 10.2024
- Provided administrative support to office staff including copying and scanning documents as needed.
- Assisted in the preparation of presentations by transcribing, formatting, inputting, editing, retrieving and printing information.
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
- Handled confidential information with discretion while maintaining a high degree of professionalism at all times.
- Greeted visitors upon arrival and provided general assistance with directions or instructions on accessing services within the building.
- Assisted in organizing events such as conferences or meetings.
- Managed the reception area by greeting guests and directing them appropriately.
- Maintained inventory of office supplies and ordered new materials.
- Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Conferred with internal and external partners to address office or administrative deficiencies.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshoot office equipment, computer hardware and software issues.
Office Services Assistant
Epiq
Boston, MA
11.2021 - 10.2022
- Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted in the preparation of presentations by transcribing, formatting, inputting, editing, retrieving and printing information.
- Provided administrative support to office staff including copying, scanning and faxing documents as needed.
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Office Services Assistant
Forrest Solutions
Boston, MA
07.2021 - 10.2021
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel
- Monitored stock of office supplies to report shortages to management
- Used scanner and Adobe PDF to scan important documents into computer system
- Distributed incoming mail from shipments, couriers and postal delivery to numerous departments within organization
Office Support Assistant Temp
Commonwealth Of Massachusetts
Boston, MA
06.2021 - 07.2021
- Entered Application data using AX, following procedures to keep information private
- Scanned Documents
Call Center Representative
Associated Credit Services
Tewksbury, MA
03.2021 - 06.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards in Professional matter
- Engaged in continuous learning and development opportunities to promote continued performance improvement
- Performed at least 49 calls each day
Account Manager
Boston Direct Inc
Framingham, MA
03.2019 - 01.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Managed over 40-60 customers each day
- Educated clients on new third-party electric and updated account information to maintain high standards of client service
Education
Certified Paralegal (CP) -
Boston University
Boston, MA12.2020
B.A - Liberal Arts; Legal Studies and Writing
University of Massachusetts Lowell
Lowell, MA07.2018
Skills
- Microsoft Office
- Attention To Detail
- Ability To Multitask
- Scheduling/Planning
- Litigation Support
- Professional Manner
- Administrative Duties
Timeline
Office Services Associate
Williams-Lea/Hinshaw & Culbertson
12.2022 - 10.2024
Office Services Assistant
Epiq
11.2021 - 10.2022
Office Services Assistant
Forrest Solutions
07.2021 - 10.2021
Office Support Assistant Temp
Commonwealth Of Massachusetts
06.2021 - 07.2021
Call Center Representative
Associated Credit Services
03.2021 - 06.2021
Account Manager
Boston Direct Inc
03.2019 - 01.2020
Certified Paralegal (CP) -
Boston University
B.A - Liberal Arts; Legal Studies and Writing
University of Massachusetts Lowell
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