Andrea Hernandez
Pasadena,TX
Summary
Experienced and customer-focused bank teller with a strong background in retail management, offering a solid foundation in financial transactions, sales, and client service. Skilled in handling cash, processing deposits and withdrawals, and maintaining accurate financial records. Proven leadership experience in retail management, with strengths in team supervision, conflict resolution, and achieving sales goals. Brings a high level of professionalism, attention to detail, and a commitment to delivering exceptional customer service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bank Teller
Gulf Cost Educators FCU
Pasadena, Texas
11.2023 - Current
- Assisted customers with account inquiries and provided information on services.
- Handled cash deposits, withdrawals, and check cashing with attention to detail.
- Utilized banking software to record transactions and manage customer accounts.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Trained newly hired top talent to fill key positions and maximize productivity
- Authorize to perform transaction overrides, ensuring compliance and efficiently.
Retail Manager
Ulta Beauty Inc.
Webster, Texas
03.2021 - 03.2023
- Managed daily operations and ensured efficient store functionality.
- Trained and supervised staff to enhance customer service skills.
- Implemented visual merchandising strategies to improve product presentation.
- Created employee schedules to optimize workforce productivity and coverage.
- Conducted regular staff meetings to communicate updates and expectations effectively.
- Managed daily operations of the store, including opening and closing procedures.
Shift Manager
SkateWorld Deer Park
Deer Park, Texas
06.2016 - 11.2021
- Supervised team members during daily shifts to ensure operational efficiency.
- Monitored inventory levels to maintain product availability and reduce waste.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
- Implemented process improvements to streamline operations and enhance workflow.
- Helped employees accomplish tasks during peak periods.
Skills
- Cash handling
- Staff training
- Attention to detail
- Time management
- Team leadership
- Multitasking and organization
- Flexibility and adaptability
- Bilingual communication
References
References available upon request.
Timeline
Bank Teller
Gulf Cost Educators FCU
11.2023 - Current
Retail Manager
Ulta Beauty Inc.
03.2021 - 03.2023
Shift Manager
SkateWorld Deer Park
06.2016 - 11.2021
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