Alan Gardner
Davenport
Summary
Experienced troubleshooter with strong verbal and written communication skills. Vast knowledge of CLEC and wireless industry, specializing in switching, transmission, and IP technologies. Proficient in multi-vendor, multi-discipline equipment with proven analytical, problem-solving, and decision-making abilities. Demonstrated leadership in team environments. Hands-on and detail-oriented with computer literacy. Experienced in working in a 24/7 customer-facing high availability infrastructure.
Overview
19
19
years of professional experience
Work History
Senior Engineer IV
Verizon
01.2019 - 01.2024
- Led security operations for Samsung virtual machines, identifying and addressing security-related issues, while conducting comprehensive security audits across Samsung network elements to ensure compliance with industry standards and best practices
- Responsible for the advanced installation, operation, administration and advanced maintenance of the regional virtual network elements, ensuring network integrity and quality
- These networks include, Samsung vRAN, Corning virtual solutions, OpenStack, Wind River HP and ZT subcloud far edge controllers
- Evaluating and provide recommendations for tools enhancements needed to operate the vRAN network today and in the future
- Developing new processes and improve existing processes that improve efficiencies, maximize productivity and increase service reliability in building and operating of the vRAN network
- Serving as subject matter expert on vRAN and other virtualized applications running on VCP Edge and Far Edge, and the tools supporting the performance monitoring of these applications
- Working with multiple internal and external groups to manage and coordinate work activities
- Leading other engineers to learn new technologies, tools and troubleshooting techniques
Engineer III
Verizon
01.2007 - 01.2019
- Perform day to day operations and maintenance on a Lucent CDMA, DCS (5ESS) Autoplex and peripheral equipment (ie
- DACS, Anypath, Centest, power systems, DSX, etc.) This includes support of growth work and software upgrades
- Use switch commands to effect changes to these systems and to base stations and escalate base station or network-related problems
- Work with multiple departments to isolate subscriber call processing issues
- Build and turn up EVDO cell sites
- Maintain and update work center documentation
- Mange assigned projects through to successful completion
- Upgrade IOS software on Cisco 10K routers and 6500 switches
- Create weekly backups of all routers and switches in our office
- Troubleshoot IP connectivity issues, routing issues
- Turn up new services on ALU 7705/7750 routers, install new software loads
- Test and troubleshoot Ethernet circuits using Net Analyst NGT test set
- Install new eNodeB software updates
- Monitor network using SolarWinds and SevOne
- Execute work orders in Nokia’s Network Functions Manager to add PCS, AWS and 700 services to cell sites
- Write and execute basic Python scripts
- Work on Cisco 5500 PGW, Nokia 7750 SGW
5ESS Switch /ECP Engineer
MetroPCS
01.2005 - 01.2006
- Perform day to day operations and maintenance on a Lucent CDMA, DCS (5ESS) Autoplex and peripheral equipment (i.e
- DACS, Anypath, Centest, power systems, DSX, etc.)
- This includes support of growth work and software upgrades
- Use switch commands to effect changes to these systems and to base stations and escalate base station or network-related problems
- Work with multiple departments to isolate subscriber call processing issues
- Maintain and update work center documentation
- Mange assigned projects through to successful completion
- Assisted in network conversion from frame relay to IPBH using Juniper routers
Education
B.S. - Cybersecurity and Information Assurance
Western Governors University
10-2025
Google Cybersecurity Certificate -
Google
01.2025
OpenStack Essentials -
Linux Academy
01.2019
Python Programming -
Global Knowledge
01.2019
CCNA -
Cisco
01.2009
Course -
Porter & Chester Institute
Stratford, CT01.1991
Skills
- Strong cybersecurity troubleshooting skills
- Strong troubleshooting skills
- Excellent verbal and written communication abilities
- Vast knowledge of the CLEC and wireless industry regarding switching, transmission and IP technologies
- Fast learner who thrives on new challenges
- Knowledge of multi-vendor, multi-discipline equipment
- Proven analytical, problem solving and decision-making skills
- Leadership skills in a team environment
- Extremely hands-on, detail-oriented and computer literate
- Experience in 24/7 customer-facing high availability infrastructure
- Team management
- Project management
Personal Information
Title: SOC Analyst
Timeline
Senior Engineer IV
Verizon
01.2019 - 01.2024
Engineer III
Verizon
01.2007 - 01.2019
5ESS Switch /ECP Engineer
MetroPCS
01.2005 - 01.2006
OpenStack Essentials -
Linux Academy
Python Programming -
Global Knowledge
CCNA -
Cisco
B.S. - Cybersecurity and Information Assurance
Western Governors University
Google Cybersecurity Certificate -
Google
Course -
Porter & Chester Institute